Support Secretary - Preston, United Kingdom - Lancashire Teaching Hospitals NHS Foundation Trust

Lancashire Teaching Hospitals NHS Foundation Trust

Verified Company

Preston, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our Support Secretary's really are hero's in their own right.

Why? Because without them how would patients receive important information? A position has arisen for a 12 month fixed term full-time Support Secretary to cover maternity leave to join the Renal Department within the Medicine Division.

your role will entail providing support to the Medical Secretaries within the department.

This is an exciting time to join the Renal Department which is a very busy and fast paced department providing patient care across Lancashire & South Cumbria, East Lancashire, Blackpool & Fylde and surrounding areas.

We are looking for an enthusiastic, hardworking and adaptable individual who has an interest in improving patient experience.

Your work will cover a wide range of duties including dealing with patient queries, downloading and typing of clinic & results letters, retrieving information, using electronic patient record system and you must therefore be able to demonstrate a flexible approach to all working relationships.

Your customer service and communication skills and experience will come in great use, as will your organisational skills with attention to detail.

As part of this role you will be expected to work alongside the medical secretary team and provide support and cover when necessary.

Knowledge and experience of office procedures are essential - we don't want to just throw you in at the deep end so we are looking for someone who knows what it's like to work in an office team environment.

However, as all offices and systems are different, you will receive full training when you start so there will be plenty of opportunity to grow and develop new skills as well as show us what you can do with yours.

The ability to use your initiative and work as a member of a busy team is essential.

Lancashire Teaching Hospitals NHS Foundation Trust forms one of the major acute Trusts in the North West with a complement of over 1000 beds for a local population of 390,000 and a regional population of 1.5 million.

We have 9000 fantastic people working hard to deliver quality services to our patients.

Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done.

You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things.

Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

The post holder(s) will demonstrate excellent organisational and communication skills by being the point of contact for day to day enquiries, referring where necessary to more senior staff.
Organising incoming and outgoing correspondence, dealing with routine telephone enquiries as appropriate and referring to appropriate person as necessary.
Coordinate and liaise with Clinical Colleagues and all other staff wherever necessary.
Downloading / Typing of clinic letters or other correspondence produced by Clinical Colleagues.