Customer Support Administrator - Banbury, United Kingdom - Plus One
Description
Main Responsibilities
- Raise quotations and process orders for clients.
- Manage and arrange the Service Engineers job timetable, by location and customer demand.
- Responsible for organising UK and overseas Service visits; booking fights, hotels, parking, hire car, transfers etc
- Manage the internal filing system.
- Manage the creation and upkeep of all internal training manuals.
- Dealing with customer complaints and escalating where required.
- Support the customer returns process.
- Liaise with Distributors on day to day enquiries, establishing solid working relationships.
Key Skills
- Previous experience in a Customer Service or Sales Admin role.
- Proficiency in Microsoft Office is essential, and previous experience using SAP is highly desirable.
- A personable approach with a excellent telephone and communication skills.
- Strong planning and organisation skills.
- High level of accuracy, demonstrating strong attention to detail.
- Customer orientated in approach.
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