IT Support Technician Apprentice - Oldham, United Kingdom - QA Ltd
Description
Employer description:
Techienology began in 2013.
From humble beginnings, supporting a few small schools, it has grown exponentially as more organisations wanted a better, more dynamic way to manage their IT.
Techienology have a talented team of experts who are always strivingto provide the best service and are always looking for new technologies to improve that service and their customers experience.
Overview:
You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 IT Azure Cloud Support Specialist Apprenticeship.
What's in it for you:
In this varied, hands-on role you will be supporting the business strategically and operationally through effective forward planning and reactive troubleshooting.
As a key member of the team, you will be dedicated to ensuring the long-term success of the business in collaboration with the management.
Duties:
You will be responsible for:
- Providing first line IT Support to Techienology Ltd and all its customers
- Providing monitoring for Network & Servers
- Providing remote and onsite IT Support where required
- Monitoring the Service Desk for new issues
- Responding to system failures in a timely manner
- Creating and maintaining procedures for new and existing processes (SOPs)
- Troubleshooting customer technical faults and driving fault resolution
- Providing Project Support
- Performing miscellaneous jobrelated duties as assigned by the IT Manager and the Senior Management Team
What we are looking for:
Skills and qualities:
- First Line IT Support skills required
- Experience of a Service Desk environment
- Good confidence and problem solving
- Excellent communication skills, both written and oral
- Dynamic personality with desire to own problems through to resolution
- Flexible approach to work with the ability to work effectively under pressure
- Cooperative and positive working
- Strong customer service focus and strives to deliver service excellence
- Experience setting up PC Hardware and Operating Systems
- Experience of Windows 7, 10, 11 and Office
- Passion for Technology
- Experience of Office 365 is beneficial
- Experience of Active Directory is beneficial
- Understanding of Networking principles is beneficial
Entry requirements:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Find out more here:
Future prospects:
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Important Information:
QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
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