Software Support Apprentice - Wellingborough, United Kingdom - JBC Skills Training Ltd

JBC Skills Training Ltd
JBC Skills Training Ltd
Verified Company
Wellingborough, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Apprenticeship summary

Annual wage
£12,000


Working week
Monday - Friday 9am - 5pm

Total hours per week: 37.5 hours a week


Expected duration
16 Months


Apprenticeship level
Advanced
Level 3 (A level)


What will the apprentice be doing?


Currently the tech team is split into two areas the first being support to our clients who use the ATS and also implementations (Creation and installation of the ATS).


Duties will include, but are not limited to:

  • Troubleshooting issues raised and getting further information to test issues and raise to our product and development teams
  • Learning to use tools such as Happy Fox (Ticketing Application), Jira, Redash (reporting SQL), HTML, CSS, Javascript
  • Joining Improvement meetings internally to discuss changes
  • Creating articles for our knowledge base and checking existing ones are up to date
  • Working with the team to gain web based troubleshooting skills and development
  • Looking after the internal sales teams demo environments and looking after internal IT service requests
  • Later as you become a genius in the ATS and gain a full understanding of the recruitment process you will get the chance to run some implementations these would cover
  • Kick off meetings with the client and requirements gathering
  • Building, Testing and implementing the ATS to a client
  • Building a careers webpage using our career building tools
  • Integration methods to social media
  • Running the project phase from start to handover working alongside the tech team

What training will the apprentice take and what qualification will the apprentice get at the end?

Modules:
Level 3 IT Solutions Technician - Methodologies and Principles
Level 3 IT Solutions Technician - Core Technical IT Knowledge
Level 3 IT Solutions Technician - Security and Legislation

Route specific:
Level 3 IT Solutions Technician - Software


What is the expected career progression after this apprenticeship?


Possible progression to level 4 Infrastructure Technician apprenticeship and ongoing career development and progression opportunities upon completion of the apprenticeship.


Requirements and prospects

Desired skills and personal qualities

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
- development and coding


Qualifications

  • GCSE or equivalent English (Grade A*C or essential
  • GCSE or equivalent Maths (Grade A*C or essential

Things to consider

Training

Training provider

JBC SKILLS TRAINING LIMITED

Apprenticeship standard
IT solutions technician
Level 3 (A level)


Job Types:
Full-time, Apprenticeship


Salary:
£12,000.00 per year


Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Wellingborough: reliably commute or plan to relocate before starting work (required)

Education:


  • GCSE or equivalent (required)

Work Location:
One location
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