- Provide a responsive, excellent, customer focused and efficient front line/telephone/in writing service to all customers, internally and externally ensuring a high level of customer satisfaction is achieved.
- Monitor issues identified and provide a quick response to our customers, meeting timescales and ensuring these are resolved, troubleshooting difficult complaints and making sure prompt and appropriate action is taken.
- Manage and prioritise busy caseload which includes a high volume of telephone contact, letter writing and case management, demonstrating flexibility around priorities.
- Articulate straight-forward decisions and actions to help resolve issues and hold service areas to account for delivering these.
- Demonstrate clear accountability and ensure that complaint cases are escalated where progress is not being made in line with our time scales.
- Customer service experience
- Proven experience of customer service – verbal/written
- Ability to work at pace and in a busy environment
- Good at planning/problem solving
- Team work/collaboration
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package.
- Volunteering days
- Hyde operates an agile approach to work, requiring you to be in the office 40% of your time.
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Customer Services Advisor - London, United Kingdom - The Hyde Group
Description
Customer Services Advisor (Temp to Perm) - Immediate Start
London Bridge
£24,000
35 hours per week, Monday to Friday 9:00 am to 5:00 pm
13 Weeks temporary with a view to going permanent
Hyde is looking to recruit a Customer Services Advisor to work within our Complaints team.
Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.
As Complaints Customer Service Advisor at Hyde you will be the first point of call for customers to talk through their concerns and identify the best route for a resolution. You will manage all complaint cases within timescales and work with key stakeholders both internally and externally to ensure the smooth resolution to all complaint cases from start to finish.
Responsibilities
Skills and Experience Required
Benefits
