IT Support Specialist - London, United Kingdom - eFinancialCareers

eFinancialCareers

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Key Accountabilities

Supply Technology Desktop and Infrastructure Services and Support for the UK offices working alongside the UK 360 Team.
Work in alignment with the UK 360 team providing the highest quality of service and meeting relevant SLAs and KPIs.
Provide support to existing 1st and 2nd line 360 (desktop support) teams assisting to efficient and satisfactory resolution. Take ownership of complex cases through to resolution.
Act as primary contact for IT systems based in London but supported by global teams based in other locations. Services include but not limited to networks, telephony and printing.
Continual Service Improvements through ongoing analysis of UK 360 activity providing service training and technical development for the UK based 360 team.
Manage support funded project activities for the UK remit ensuring correct costs and resources are applied to meet agreed delivery specifications.
Enhance selfhelp services for end users using selfhelp portal, knowledge database, and onsite training.
Maintain adequate and accurate documentation on procedures, standards, desktop and server equipment inventory, etc
Security.
Responsible to follow the company guidelines / regulations to ensure company data is held in a secure manner, including electronic access or in written format.

- any security issues or potential security breaches must be raised with his or her manager to ensure any potential issues can be secured.

Education/Qualifications

Fluent English is essential

Experience

A minimum of 3 years IT working experience in desktop support, windows server administration, preferably within a similar high demanding Investment Management organisation is requested.

Knowledge and Skills

Desktop environment skills and office IT tools
Understanding of IT technology
Ability to work with people and in understanding and supportive manner
To have a good overall comprehension of financial activities and Asset Management

Competencies

Personal Competencies

Client focussed
To deliver added value to the Business by making improvements or suggestions on daytoday responsibility's area or beyond
Demonstrates commitment to their job and colleagues.
To be diplomatic and to have the capacity to work in stressful environment
Thinks laterally to solve problems.
To be able to manage their time in the most efficient manner
Communication competencies
To have excellent communication skills, orally or in writing
Team Working/Positive attitude
To always run an excellent team spirit and positive behaviour
To see changes as a sized opportunity rather than a constraint.
Proactive mindset, demonstrates initiative and able to work under pressure

IT Competencies

Uses experience to share useful knowledge to the team
Rapidly understands complex data, business issues and processes
Technical Skill/Excellent working knowledge of
Microsoft environment (Operating System, Server, Active Directory, SCCM, Computer Management)
Office365 Management (Mail, Teams, OneDrive)
Cloud solutions
Citrix Environment (Console Management, VDI & VDA)

Desktop & Laptop

Hardware staging and configuration

Printing

Hardware staging and configuration
LAN / Wifi network solutions
Conferencing Services (Audio, Video, Bridges)
Meeting rooms conferencing solutions (audio & video soundbar, speakerphones, etc)
Smart Phone and Mobile Device Management solutions
TOIP services
ServiceNow Workload Management Tool