Customer Service Administrator Apprentice - Portsmouth, United Kingdom - Smart Recruit Online

Smart Recruit Online

Verified Company

Portsmouth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you a good communicator with an excellent telephone manner? Do you have a customer focused approach to work and excellent organisational skills? If so, the Customer Service Administrator Apprentice role may just be for you.

Motor Marketing Limited are working with PETA Ltd to recruit and train a Customer Service Administrator Apprentice.

This is a key role within the business as you will be expected to deal with inbound and outbound calls mainly for the motor industry booking in customers vehicles for service and MOT work using the DMS/CRM systems provided by the dealerships.

You will also contact current vehicle owners to book them in for warranty work and vehicle health checks.

Training to be provided
Level 3 Business Administrator Apprenticeship Standard. You will complete a 15 month apprenticeship which includes 10 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.

About the role
What will the Customer Service Administrator Apprentice be doing?

Talking to customers about products and services (verbal & online, inbound & outbound)
Creating appointments and generating leads
Accurately maintaining and updating various systems
Handling customer enquiries and queries promptly and efficiently
Gathering information from asking the right questions
Building lasting relationships to ensure repeat business
Providing first class customer service
Representing the company brand effectively and respectfully
Generating information for reports
Supporting and leading on projects as and when required

Benefits

Performance related bonuses
22 days holiday
Training courses (GDPR, customer service, telephone skills and inhouse systems & process training)
NEST Pension
Onsite parking
Business mileage compensated
Discounted cinema tickets
Blended working
Development opportunities
Commission on campaign
Agent of the month vouchers
Casual office dress
Fantastic pay; £9.18 to £9.50 per hour

Info:

Essential Skills:

What qualities are we looking for in the Customer Service Administrator Apprentice?

Customer focused
Selfmotivated
Resilient
Target driven and organised
Confident with outbound calling
Conversational & able to build rapport with customers
Able to build & maintain fantastic customer relationships
Computer literate

GCSEs in maths and English with at least a grade 4/C are required.

Desired Skills:

It is desirable for applicants to have an interest or previous experience in the motor trade or customer service industry.

About Company:

Motor Marketing specialises in supporting vehicle manufacturers and retailers with lead generation & Customer retention. At the heart of our business lies our contact centre based at Harbourgate in Portsmouth. We are always on the lookout for talented and focused individuals to join our growing team.

Essential Requirements:

What qualities are we looking for in the Customer Service Administrator Apprentice?