Technical Administrator - Chippenham, United Kingdom - Omega Resource Group Limited

Omega Resource Group Limited
Omega Resource Group Limited
Verified Company
Chippenham, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Technical Administrator (Fleet)

Chippenham (Hybrid)

£26,000 + Companywide bonus


Our client are a national fleet company seeking a Technical Administrator to join their growing team, the role will involve handling documentation from the garage network and chasing for updates on vehicles off road.

**Key Responsibilities - Technical Administrator

  • Responsibility for 'Vehicles off Road (VOR)' progression and updates
  • Manage daily work progress chases effectively to make sure status of vehicles and assets is clear, escalating concerns to Team Leader and / or technical colleagues as appropriate
  • Take opportunities to reduce the time a vehicle or asset is 'off road' through appropriate challenge to vendor and considering options
  • Identify trends and escalate network performance concerns to Vendor Management
  • Enter clear, concise (or detailed when required) notes are entered whenever necessary to avoid any ambiguity around authorisation, work progress, and instructions given
  • Communicate to vehicle and commercial manufacturers in regards to parts availability
  • Communicate VOR updates to stakeholders and the business
  • Assist with inbound call handling as required
  • Work with team to improve efficiency of the function, identifying process improvement opportunities
  • Chase customer authorisations when needed
  • Proactive and effective diary, task, activity and action point management
  • Perform all other duties and special projects as assigned.
**Experience - Technical Administrator

  • General knowledge of vehicles and equipment managed, regulatory requirements and garage operating procedures
  • Experience of working within a customer servicerelated role is essential, ideally in a service or contact centre environment
  • Experience of working within a pressurised environment, with the ability to remain calm, empathetic and professional in difficult situations
  • Comfortable working to targets and deadlines
  • Experience in the motor industry is desirable, but not essential
**Benefits - Technical Administrator

  • Annual Company Bonus (up to £5,000)
  • Matched pension to 5%
  • Death in Service 4 x salary
  • 25 days annual holiday entitlement + Birthday + Bank Holidays


  • Salary Exchange

  • Holiday purchase scheme (up to 3 days)


  • Salary Exchange

  • Car Scheme
  • Private Health cover for employees >10 years' service
  • Health Cash Plan (Medicash)
  • Employee Referral Scheme (£1,000 on successful recruitment)
  • Permanent Health Insurance
  • Company sick pay
  • Free Breakdown cover (eligible employees service related)
  • Free tea, coffee (when we're in the office)
  • Free parking
  • Free fresh fruit (when we're in the office)
  • Onsite Massages & Yoga (when we're in the office)
  • Discounted gym memberships
  • Access to flu vaccinations
  • Mental Health First Aiders / Mental Health Employee Champions
  • Free eye examinations

For more information on this role, please contact Andrew Haddon on or send a copy of your CV to
Omega Resource Group is acting as an Employment Agency in relation to this vacancy.


Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.
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