2nd Line Helpdesk - Guildford, United Kingdom - Reflex Computer Recruitment

Reflex Computer Recruitment
Reflex Computer Recruitment
Verified Company
Guildford, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
**Azure Support Engineer
  • Cloud Infrastructure Support
  • Azure
Technical Support - 2nd Line Level Ms Systems Support Engineer - Second Line Support - Windows Server, Windows 10, Office 365, Active Directory, Exchange, SCCM, ServiceNow - Public Cloud

  • Azure
  • Intune
  • ITIL
  • Salary to £32,000pa + Excellent Ms training + Ms Qualifications and Company Benefits
  • Hybrid working
  • WFH 4 days a week and 1 day in office based close to Guildford / Godalming Surrey.**My client, who is a Microsoft Gold Partner, is looking for an enthusiastic
    Azure Support Engineer
  • Cloud Infrastructure Support
  • Azure
Technical Support to join a team in a
2nd Line level capacity that provides remote support to customers via remote technologies and telephone support for all desktops, laptops, and mobile devices


The key requirements are:
-
Working in a Service Desk or Support environment in a 2nd Line remote capacity:

  • Experience in working for a
    Managed Service Provider (MSP) or an IT Supplier environment in an ITIL environment working to SLA's:
-
Public Cloud (Azure AD with MFA) with Microsoft Intune Endpoint Management and Autopilot builds

  • Proven experience in supporting Microsoft 365 (including Office 365 Admin Centre) and technologies including, Exchange Online; Teams; OneDrive, SharePoint, and Defender, Windows OS
  • Active Directory Users and Computer administration plus Hardware fault diagnosis
  • Experience of using ServiceNow


The 2nd line remote role will allow you, in time to, progress in the Company to 3rd Line or consultant level so that any are any experience with Microsoft SCCM, Experience with proxy technologies (Forcepoint/Mimecast), Understanding of basic networking principles(TCP/IP, etc), Understanding of ITIL operations module (Incident management, request fulfilment, and problem management), ISO 27001 or GDPR principles or Microsoft MCSA/MCSE certified will be a bonus.


Working in a second line capacity you will be the
initial point of escalation for Level 1 engineers and provide end-user support via remote technologies and telephone support.

This covers technical support for all endpoints, desktops; laptops,and mobile devices.

You will be working to ensure effective and efficient ticket management, ensuring regular status updates are visible in both internal and customer-facing so that SLAs and OLAs are managed and met.

You will be working in a team environmentas to ensure all tickets are owned and progressed through their lifecycle to a prompt resolution and agreed on customer closure, ensuring timely escalation to 3rd line as/when necessary.


My established and award winning Cloud Services client is offering a
hybrid working environment 4 days WFH and 1 day office.Even though my client is offering remote working they are looking for someone within easy commutable distance to their office close to Guildford / Godalming, Surrey and is offering a starting salary of between**£30,000 - £32,000 per annum +Excellent Microsoft training programme and Company Benefits with Great Career prospects.

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