Payments and Collection Team Leader - London, United Kingdom - So Energy

So Energy

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are changing things. We are So Energy, a fast-growing 100% renewable energy supplier in the UK.

We're the leading energy supplier for customer service and we've won a host of awards too; including The Sunday Times Fast Track 100.

Our business depends on hiring and developing the best people, and thanks to that being something we really value our customer service team has won award after award, we've been Which? Recommended Supplier, topped the Citizens Advice customer service rankings on many occasions and won the Silver Award in 2020 at the European Contact Centre Awards to name just a few.

We're looking to quadruple our customer base in the next two and a half years, therefore, this role is crucial in helping us be successful.

Who we're looking for?

The Payments & Collections Team Leader will assist the Credit & Collections Manager with the start to end B2C dunning processes to ensure collections are made in a timely manner.

This will include the management and development of existing team members as well as supporting new joiners to the team

Requirements:

About You

Experience as a credit controller/accounts receivable specialist, preferably with some form of leadership or advanced duties
Proactive approach to tasks and to be a change advocate
Role model behaviour visible leader, development focused and a customer championYou are results orientated and understand the need to be flexible to deliver goals
Strong influencing and interpersonal skills to ensure personal and team goals and targets are met
Excellent organisational and leadership skills with a problemsolving ability

What will you be doing?

Monitor and improve performance of your team, ensuring they adhere to best practice
Support in allocation of workloads and tasks in the team and ensure completion within agreed timescales and report any risks
Deliver regular 1:1s with your team, addressing and coaching your team on achieving their KPIs, giving honest and consistent feedback and providing recognition
To work with Credit & Collections Manager in measuring and improving internal processes
Proactively monitoring volumes and working our ticketing system
Supporting team members by dealing with escalated queries
Dealing with end stage debt collection and litigation accounts
Proactively identify areas of improvement to drive So Energy's objectives
Drive innovation and efficiencies with So Energy and the Payments Team
To be commercially aware of So Energy's goal by thriving to achieve SLAs and being proactive with your team
Regular communication with the wider Customer Operations Team to ensure all goals met

Benefits
What's in it for you?
- £35,000 plus 10% performance related bonus

25 days holiday, plus bank holidays, and an extra day holiday for your birthday
Work two days from home each week after your probation period
Last Friday of each month nibbles and drinks in the office
Access to loads of great benefits including PerkBox including Salary Sacrifice Tech Purchase scheme

- £500 Learning and Development budget

Great reward and recognition
Join a unique culture that embrace peoples ideals and fosters collaboration across the business

At So Energy, our employees are just as important to us as our customers. We will provide training and support your development throughout your career.

Working hours: 08:30 - 17:30 Monday to Friday

If you are interested in finding out more please apply, make sure to complete all the questions to the best of your ability and attached an up to date version of your CV.

Good luck