Housing Repairs Co-ordinators - London, United Kingdom - Akton Recruitment

Akton Recruitment
Akton Recruitment
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Islington

£19.68 Per Hour

Job Role

To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments.


To work closely with repairs supervisors, as a part of the Housing Services team to plan and co-ordinate the working day of Operatives to ensure all works are appointed to the satisfaction of the customer, while maximising efficiency and completing each task within the specified time allocations.

Reallocating scheduled jobs to operative contractors readily available to ensure all resources are effectively utilised.


To action unscheduled jobs and ensure that all emergency and planned repairs are carried out as per our service agreement and within priority target times.


To ensure follow on appointments with customers are arranged and confirmed with the customer, where jobs require more than one visit to complete.

To raise order on IT systems, plan and dispatch jobs to the best placed operatives or contractor with the right skills to complete the repair first time

Person Requirements


Experience of accurately processing service requests in line with policy and to provide advice and information to customers ensuring that all service requests are processed to Islington Council's performance and standards, policy and procedural guidelines including statutory, complying with the Data Protection Act and the Freedom of Information Act.

Knowledge of the main issues affecting social housing.
More jobs from Akton Recruitment
See all jobs of Akton Recruitment