Customer Accounts Officer - London, United Kingdom - Local Space

Local Space
Local Space
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
We are Local Space, a 2,700-home registered provider of social housing operating in East London & Essex. We are a G1 V1 rated RP (Registered Provider).

We are Investors in People accredited and are the only housing association to hold the sector's highest credit rating, AA-.


Originally formed by the London Borough of Newham as an innovative and independent vehicle for the acquisition and refurbishment of temporary accommodation.

We work in 8 London boroughs and across a variety of districts in Essex. We continue to buy and refurbish properties and added 300 homes to our stock last year. We also offer intermediate rented homes for local key workers.


We know that one of the best ways we can achieve greater quality of life for customers is to provide them with a home they can be proud of and deliver cutting-edge services that are a pleasure to use.

That's why we've tripled the size of our component replacement and planned works programmes and are making a major investment in the development of our repairs and online services over the next 4 years.


Position:

Customer Accounts Officer

Operations Department

**Salary: £38,745


Requirements:


  • To carry out a range of income recovery duties relating to rent and service charge and ensure that Local Space's income is maximised, whilst achieving the organisation's social objectives.
  • You will be responsible for achieving the lowest possible levels of current rent and former tenancy arrears. This will be achieved by taking appropriate action in accordance with Local Space's current and former tenants' arrears policies and procedures. You will also represent Local Space at court in possession and other enforcement proceedings relating to arrears and other tenancy related matters.
  • Whilst you will be focussed on income recovery activities, you will be expected (as required) to support your Housing Service colleagues in other areas, such as lettings, estate inspections, general tenancy related issues, and promoting greater customer involvement.

Other information:

As a Local Space employee, you'll have access to a wide range of rewards

and benefits.

  • Hybrid working working both remotely and from our office in the heart of
east London, a short walk from Stratford station, Westfield Shopping Centre

and the Olympic Park.

  • Generous pension scheme and life assurance.
  • 27 days annual leave rising to 28 days after two years' service and 30 days
after five years' service, in addition to public and bank holidays.

  • Gold healthcare cash plan with BHSF which staff can use to claim money
back on their everyday healthcare costs - like trips to the dentist, opticians,

or physio.

  • Eye tests and access to counselling for staff who are not in the BHSF
cashback scheme.

  • Access to an online wellbeing platform including sessions focusing on
physical and mental health.

  • Support for professional qualifications after one year's service.
  • Day off for your child's first day at school.
  • Techscheme, saving you money on the latest tech.
  • Cyclescheme, saving you money on a bike and accessories
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