Customer Advisors - Glasgow, United Kingdom - ACCA

ACCA

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

Are you looking to kick start your career and not sure what path to take yet? or have you already gained some on the job experience and are looking for a new opportunity?

Due to continued growth and development of our ACCA call centre staff, we have new opportunities for
Customer Advisors working on a
permanent staff contract, working
35 hours per week, based in the city centre of Glasgow.

Our
8-week call centre training programme commences on
7th May 2024 where you will be based at our
Glasgow Queen Street office and will gain valuable experience working in a busy global call centre environment and be fully trained to support our global customer base for 2024.

**You must be available for an uninterrupted 8-week training period from
7th May 2024 **between 9am and 5pm (Monday to Friday)**
_After you have successfully completed the training programme, we offer hybrid working._

The role involves interaction with our varied international customer based over the phone, solving complicated issues, navigating language and policy barriers to resolve issues to the customers satisfaction, ensuring excellent levels of service are consistently delivered, ideally resolving enquiries at first point to allow them to continue their professional journey with ACCA.

What we can offer you:

To be challenged and to work in a busy and friendly work environment.
To develop or further develop your skill set and complete a structured 8week training programme in ACCA Global Customer Service.
Work with global customers and connect with people from all over the world.
We have some brilliant stats to show that our Customer Advisors are developed across other areas of our ACCA global business.
Hybrid / remote working options
(After you have completed our 8week in office training programme):
A great benefits package which includes
Private Health Care, Life Insurance, and income Protection, along with wide a range of flexible benefits.

Working Hours

We work on a four-week shift pattern rotation between the hours of 0700 and 2000
(working one weekend in four) - 35 hours per week.

Starting salary is from £22,498 per annum _(pending annual salary review) _

The Person:

We're looking for someone who has the following skills/experience:

Excellent interpersonal, communication and influencing skills with a track record for providing first class customer service.
Highly organised, logical with a methodical approach to work and an emphasis on accuracy and attention to detail.
Identify and act on opportunities to improve the customer experience.
A positive attitude and approach to work.
Good knowledge of Microsoft Office Systems and the ability to multitask using different systems

The Job:

Providing a first point resolution service to our customers in a professional manner.
Contribute to the maintenance of the internal knowledge base to ensure it is accurate and up to date at all times.
Be an ambassador for ACCA, treating all internal and external customers with respect and maintain professionalism at all times.
Contribute to the continuous improvement of current processes and procedures.

Vacancy Closing Date:
Thursday 28th March 2024

We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this.

We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees.

We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees.

We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.