Customer Services Advisor - Walsham le Willows, United Kingdom - Labour-Hire Solutions Limited
Description
Labour Hire Solutions are looking for a Customer Service Co-ordinator to begin work at a nationwide gas and electric business.
THIS IS A PERMANENT POSITION
About the role:
- Be a vital member of the team during business hours
- Take incoming calls from customers, tenants and engineers and action in a timely manner
- Take down orders accurately while on the telephone, ensuring that all the necessary information has been captured accurately to process the booking.
- Fully understand the products on offer and the pricing thereof and be able to guide and converse with customers and make informed decisions of which product or service will suit the customer best.
- Carry out general office tasks e.g. faxing, photocopying, filing as instructed by the Operations Manager.
- Assist with marketing activities e.g. preparing marketing material, updating marketing databases
- Monday to Friday 9am5:30pm Shift pattern
About you:
- Reliable and punctual
- Excellent telephone manner i.e. able to communicate clearly and confidently
- Proactive with exceptional organizational skills
- Analytical and attention to detail a prerequisite
- Able to prioritize and work under pressure
- Alert for additional / new sales / revenue opportunities
- Professional and mature in outlook
- Ensure operational processes are carried out end to end
- Maintain a positive, customer focused outlook even when under pressure or busy.
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