Reservations Customer Executive - Bristol, United Kingdom - Alexander Mae

Alexander Mae

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Company
A fabulous opportunity exists to join a hugely successful and growing organisation who truly value their staff.

The Job:

As a Reservations Executive you will be required to provide an excellent reservations service to customers and bookers, maximising revenue and occupancy whilst ensuring the highest possible levels of customer service.

Key Responsibilities;
As a Reservations Executive you will plan and organise workload to ensure that highest standards of customer service, satisfaction and care whilst meeting quarterly targets

Answer the telephones in accordance with company standards

Identify customer needs and convert enquiries to bookings

Deal with queries and bookings in a polite and efficient manner

Build appropriate relationships with customers and bookers that encourage rebooking

Proactively manage enquiries received to maximise conversion

Work closely with client account / sales managers to ensure relationships are maintained

Process bookings using company standards and keep systems up to date

The Person:

Previous hospitality experience preferred or experience within a call centre / customer service environment would be beneficial

Proactive and results-driven with first class customer service skills

Excellent communications skills and the ability to communicate at all levels of the organisation

Innovative, creative and forward thinking as well as the ability to work under pressure

Excellent organisational and time management skills
Customer focussed and a Team worker

The Salary:
Up to £22,000

The Location:
Clifton, Bristol - office based.

Job Types:
Full-time, Permanent

Salary:
£22,000.00 per year

Benefits: