Advise Centre Adviser - Dereham, United Kingdom - Norfolk Citizens Advice

Norfolk Citizens Advice

Verified Company

Dereham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Responsibilities:

Build rapport with clients via active listening, asking engaging questions
Lead with empathy and respect
Support our clients in delivering high quality benefits advice
Delivering good client outcomes
Follow AQS (Advice Quality Standards)
Keeping systems up to date and accurate at all times
Meeting any given targets
Supporting volunteers in the office and online
Dealing with NCAN referrals and Energy queries
1 day per week working with Yorkshire Building Society in Swaffham (Breckland area role only)

What we're looking for:

Excellent IT and organisational skills
Proven ability to manage and prioritise own workload and meet deadlines
Excellent written and oral communications skills
Ability to build rapport on digital platforms and relate to a wide range of people
Good telephone manner
Driving licence and car essential

We are a strong supporter of equality, diversity and inclusive practices.

Full training will be given

Satisfactory clearance of a Disclosure and Barring Service check (DBS) is required.

Job Types:
Full-time, Permanent

Salary:
£23,144.00 per year

Benefits: