Team Leader - Bedworth, United Kingdom - Domestic & General (D&G)

Domestic & General (D&G)

Verified Company

Bedworth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Service Watch Team Leader role will be responsible for leading the Service Watch team and day to day performance of the external Service Providers.

You will:

Lead, motivate, manage and develop the Service Watch team with a focus on providing excellence in service delivery while maximising productivity
Work directly with Service Manager and Service Team to manage the external Service providers and associated Client accounts
Embrace best practice, innovation, continuous improvement and meets regulatory and legislative requirements
Ensure accuracy of repair Management Information, Key Performance data and Orbit repair data
Ensure customers repair experiences meet and exceed our expectations
Ensure the Service Watch team are customer focused and support the delivery of a market leading, cost effective and timely repair service.
Liaise with Customer Service teams and associated service areas to deliver effective joint working.
Lead the day to day management of Service Watch team including the scheduling of the workloads, tracking external Service Provider KPIs, identifying performance issues and implement resolutions
Collaborate with the Client Managers to delivery an excellent repair services to our customers in accordance with the D&Gs policies, procedures and service standards
Identify and implement alongside the Client Managers continuous service improvements
Where a OEMs have unsatisfactory performance, share findings and suggestions with the Client Manager and provide them with the necessary performance information to implement processes improvements with the OEM

For over a hundred years, Domestic & General have been a trusted provider of aftercare for millions of domestic appliances.

Today, we're the UK's leading provider of appliance breakdown protection, developing products and services to meet your needs.

We provide protection, maintenance and support for a broad range of domestic products and consumer electronics, ranging from televisions to washing machines to boilers.

We look after 23.9 million products and, through our expert service network, we repair or replace 2.9 million appliances every year*.

It's our mission to keep your world running by delivering a service that never lets you down.