- Leads certification and testing projects in their designated product group and ensures timely and quality delivery services are met on defined timelines.
- Maintains excellent customer relationships through appropriate communication channels, provides proactive solutions for customers and other key stakeholders
- Develops the business plan and operating budget items for the assigned product group in conjunction with Management. Determines annual capital and labour requirements and develops forecast targets based on these determinations.
- Manages and resolves customer issues concerning certification and testing regularly. Responds to general questions; provides technical assistance; discusses and resolves issues around scheduling and project completion. Identifies and resolves customer complaints and employee related performance issues. =
- Communicates in a clear manner, with an appropriate level of detail for the situation (oral and written) and the audience including customers, peers, supervisors and senior leadership
- Develops and assigns performance/productivity goals and monitors efficiency levels of staff to ensure high quality execution of certification and testing services
- Supports all team members in resolving project delivery issues and maintains a continuous focus on key project risks developing and executing mitigation plans for all high probability and high impact risks
- Develops and assigns performance/productivity goals and monitors efficiency levels of staff to ensure high quality execution of Field Certificationservices
- Delegates authority to match responsibility, and holds staff accountable for agreed upon commitments. Coaches, encourages and supports staff in taking appropriate independent action.
- Responsible for scheduling, assigning work and controlling service delivery output. Manages all aspects of the Product Safety Engineer/Certifiers' and Technicians' work; allocates resources as required; monitors daily safety, productivity, quality of work, regular equipment maintenance, and progress against established goals and targets. Focuses on managing and maintaining costs associated with meeting delivery services objectives
- Monitors progress towards accomplishing plan objectives and customer targets, including purchase and installation of capital equipment. Identifies and implements any corrective actions required to achieve goals. Responsible for ensuring customer satisfaction indicators and targets are met for the designated area
- Drives continuous improvement initiatives in quality of services and overall guidelines, provides technical guidance, and identifies areas of complexity to look for alternative approaches with lower complexity/cost
- Supports complex commercial quotes and/or RFPs
- Responsible to ensure the high quality and safe delivery of certification and testing services within the product group. Ensures all staff is trained in appropriate work methods and are compliant with divisional quality and safety procedures. Monitors the quality of the work completed by the product group staff; identifies and resolves any gaps in product knowledge, technical skill level, and customer service or safety procedures.
- Facilitates a culture that promotes safe work behaviours as a way of business by actively identifying, supporting and reinforcing safe work practices, job procedures, environmental aspects and desired health and safety behaviours of employees
- 3-5 years of managerial/supervisory experience
- Minimum 5 years of certification or equivalent technical experience preferred
- Post-secondary diploma or equivalent in a technical field
- OACETT or Professional Engineer designation preferred
- CSA C22.2 NO and additional Hazardous Location standard knowledge and ezperience preferred
- Knowledge of U.S. and Canadian based electrical standards and local installation requirements and/or codes (eg: NEC, CEC) is a plus
- Ability to assess and report on upcoming product trends within the assigned market group
- Problem resolution to deliver high quality and timely service
- Analysis skills required to formulate financial and business plan forecasts
- Good interpersonal, communication and presentation skills required
- Conflict resolution skills to deal with employee and customer issues
- Ability to communicate effectively with external customers, auditors, QA Managers and technical staff
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Product Group Manager, Field Certification - Irvine, United Kingdom - CSA Group
Description
Employment Status:
RegularTime Type:
Full timeBUILDING A WORLD CLASS TEAM STARTS WITH YOU
At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.
Job Summary:
Manages the delivery of high-quality certification and testing services for the Field Certification (Limited Production Certification) program. Leads the day-to-day project delivery of a team of employees. Responsible for ensuring projects and delivery services deliverables are delivered on time and/or within targets (e.g., customer OTD, TAT, Delivered Margin, team Utilization) for the assigned group. Responsible for employee development and management. Ensures delivery of these services is consistent with, and in support of, corporate and divisional policies and objectives.
Responsibilities:
Education and Experience:
Skills:
