Service Desk Team Leader - Nottingham, United Kingdom - NXGEN

NXGEN

Verified Company

Nottingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client is currently looking to recruit a Service Desk Team Leader on a permanent basis, working from their Nottingham office on a hybrid basis.

Responsible for daytoday delivery of all aspects of workplace technology, incorporating:Office / Depot technology
Print services
End user hardware lifecycle
User management (joiners, leavers, movers)
Desktop operating system lifecycle
Office 365 and other core apps
Software provision and licence management
Mobile device management
End user Security and Data Privacy
Responsible for the running of the IT Helpdesk
Handling user support queries (including 1st line support, and 2nd/3rd line support in own areas of specialism)
Setup and management of IT Helpdesk processes, (including Incident Management and Problem Management)
Developing and leading the IT enduser communication process

This is a fantastic opportunity to join an established organisation that offer an excellent working environment, flexible working, fantastic benefits and potential to develop.

Helpdesk Team Leader / Service Desk Team Leader

£28,000 - £35,000

Nottingham - Hybrid