Application Support - Reading, United Kingdom - WSH RECRUITMENT LTD

WSH RECRUITMENT LTD

Verified Company

Reading, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Application Support

Location:
Reading (Hybrid)

Salary £50K

ACCOUNTABILITIES:

Maintain a high degree of customer service for all support queries including ownership, feedback, allocation and follow up. To take ownership of user problems and be proactive and understanding when dealing with user's issues. Ultimately provide help andadvice to users of the service and be able to offer appropriate technical guidance and advice.
Investigation and diagnosis faults and problems.
Liaise with 3rd party vendors to resolve outstanding calls.
Work with business stakeholders to drive data integrity within the business.
Support IT Project Manager in testing and delivery of change.
Work with Head of IT in assessing new technologies and ideas supporting the progressing of appropriate ones
Investigate, analyse and document reported defects in database developments.
Assist in creating, documenting, and implementing test plans, scripts, test harnesses, technical documentation.
Work with Head of IT in evaluating and identify emerging technologies which may become part of the service offering.

KEY COMMUNICATIONS & WORKING RELATIONSHIPS:

Head of IT
IT Project Manger
Outsourced Vendors
All colleagues

Person Specification KNOWLEDGE:

English and standard business language
Microsoft SQL reporting
Oracle SQL reporting

SKILLS / TRAITS:

Selfdevelopment willingness to learn
Passionate and enthusiastic
Adaptability/flexibility/dependability
Coordination skills
Ability to work with others or independently with initiative
Cheerful and approachable personality
Regular visits to other Offices and external locations for meetings/training

TECHNOLOGY:

SQL scripting
T-SQL or Oracle (essential)
MS Office suite (essential)
Knowledge of MRI Horizon (desirable)
Knowledge of Deltek PIM (desirable)
C# development (desirable)
Microsoft Azure

EXPERIENCE:

Office experience desirable

QUALIFICATIONS:
A Levels or NVQ with Computer related qualification Good Interpersonal skills Good Communication skills Ability to work on their own initiative Clean driving license