Contact Centre Agent - Milton Keynes, United Kingdom - TSYS Managed Services EMEA

TSYS Managed Services EMEA
TSYS Managed Services EMEA
Verified Company
Milton Keynes, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

TSYS Managed Services
EMEA (TMS EMEA) has a range of contact centre roles specialising in Customer Service, Risk Management, Collections, Back Office, and Help Desk related services for Financial Institutions.

Do you have a passion for helping others and have top class negotiating skills? Then this is the role for you


We are currently recruiting for multiple part-time roles to join our team in Milton Keynes, working
Saturdays and Sundays 8am - 4:30pm. We are offering a competitive hourly rate of
£10.82 per hour plus excellent benefits, with
Part Time, permanent position available.


Now offering unsociable hour's allowance, please see benefits below

Key responsibilities:


  • Operating various prevention schemes to identify cases of attempted fraud in order to minimise loss to the client
  • Contacting customers to establish authenticity of transactions, following correct internal procedure
  • Adopting appropriate questioning techniques to deal with card holders
  • Handling queries to the satisfaction of the customer and the department
  • Taking appropriate preventative action in order to minimise losses to the client
  • Collating, updating and maintenance of departmental records/databases to ensure company and client requirements are met.
  • Resolution of nontechnical queries
  • Have previous contact centre experience (desirable), preferably in the financial industry
  • Have credit card/ banking industry experience
  • Have excellent communication skills
  • Be enthusiastic and flexible with the ability to work as part of a team

Benefits:

As well as a competitive salary, ongoing training and a fast paced, fun working environment this role comes with the following benefits

  • Unsociable hours allowance: An additional £1.50 per hour for any shift or partshift worked between 07:00 08:00 Mon-Fri /17:00 20:00 Mon-Fri / 08:0020:00 Sat&Sun
  • Life Insurance x1 Salary (Can be increased to x4 at additional cost)
  • Full Training provided
  • MediCash Health Care Plan


  • Pension (Employee 5%

  • Company 3% contributions)
  • 26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
  • Option to buy or sell additional leave
  • Enhanced Sick Pay 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
  • Cycle to work scheme
  • Maternity & Adoption Pay (12 Weeks Full Pay after 26 weeks in employment)
  • Paternity Leave (2 Weeks Full Pay
  • After 26 weeks in employment)
  • Shared Parental Leave (12 Weeks Full Pay after 26 weeks in employment)
  • Bereavement Leave (5 Days Leave at Full Pay)
  • Dependent Leave (2 Days at Full Pay)
  • Free onsite parking with 24/7 security
  • Subsidized Canteen (with great breakfast)
If you are motivational, inspirational, and results driven with a passion to succeed and help others then click
APPLY now


Job Type:
Part-time

Part-time hours: 16 per week


Salary:
£10.82 per hour


Benefits:


  • Onsite parking

Work Location:
In person
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