Customer Service Representative - Cardiff, United Kingdom - Yucca Recruitment Agency Ltd

Yucca Recruitment Agency Ltd

Verified Company

Cardiff, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Purpose:

To understand, support and advise a wide range of customers making enquiries regarding all Council services through multiple channels of access.

You will be responsible for resolving a high level of calls at the initial point of contact.

Job Specific Requirements

To provide accurate, meaningful and consistent advice to customers, ensuring that they understand the action which will be taken.
To listen patiently, to empathise with the customer's situation and convey a genuine desire to help and support.
To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of first time call resolution and customer satisfaction.
To work with current and emerging technology to enhance customer contact services.
To ensure continuous improvement, initiating, facilitating and responding to change in a positive manner.

Corporate Requirements

To participate actively in supporting the principles and practice of equality of opportunity as stated in the Council's Equal Opportunities Policy.
To take reasonable care for the health and safety of yourself and other persons who may be affected by your acts or omissions and to comply with all health and safety legislation as appropriate.

Essential Requirements
A sound working knowledge of using software within a MS Windows (or similar) environment.

Keyboard skills demonstrating speed and accuracy whilst in a MS Windows (or similar) environment.

Proven experience delivering customer focused information and advice services.

Take time to listen to our customers' needs whilst seeking to understand their enquiry. Be polite, helpful and considerate ensuring correct information is relayed.

Listens patiently empathises with the customer's situation and conveys a genuine desire to help and support.

Ability to work as part of a team, demonstrating a willingness to assist others and a commitment to Team

Analyses what the customer truly wants/needs taking all relevant factors into account and arriving at logical conclusions.

Communicate clearly and concisely working within a culture that encourages open, honest, timely and effective communication

Makes best use of available technology & demonstrates an aptitude for learning to use new technologies to improve own performance.

Job Types:
Full-time, Temp to perm

Contract length: 3 months

Salary:
£11.39 per hour

Benefits: