Customer Catchment Lead - Stafford, United Kingdom - Sapphire Utility Solutions

Sapphire Utility Solutions
Sapphire Utility Solutions
Verified Company
Stafford, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Sapphire Utility Solutions are looking for a Customer Catchment Supervisor to work on their Severn Trent Water contract out of one of the sites in Stafford area.

Key Roles and responsibilities.

  • Coach & mentor Crews in all aspects of site work, feedback and quality of I&R, customer service and experience, STW processes
  • Supervise all activities undertaken by DLO & Subcontract crews.
  • Ownership of Customer issues through to resolution.
  • Resolve and close out all ODI related incidents with the client lead as per the client's assurance process.
  • Review uploaded footage and feedback as required following pollutions and flooding's
  • Liaise and escalate directly with the Supply Chain and client at all levels, as required.
  • Ensure Customer Area Manager's and other Customer Service Supervisors are aware of any major issues by most suitable method.
  • Provide effective updates and handovers where needed
  • Adherence with Accident Incident Reporting Procedure
  • Work collaboratively with the Scheduling
  • Attend County meeting with the client
  • Attend crew stand downs.
  • Share toolbox talks and safety alerts.
  • Complete Site Audits to meet contractual KPI requirements 2 site audits per week.
The hours of work are 40 hours a week and flexibility is required. Overtime will be payable.

Company vehicle provided

24 days holiday plus bank holidays

Pension scheme and death in service benefit

Perkbox


Salary:
£28,000.00-£30,000.00 per year


Benefits:


  • Company pension

Schedule:

  • Overtime

Ability to commute/relocate:

  • Stafford, Staffordshire: reliably commute or plan to relocate before starting work (required)

Work Location:
One location
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