Client Services Analyst - London, United Kingdom - eFinancialCareers

eFinancialCareers

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Profile Summary:

Provision of on-going Sales Support & Client Service to European client sand sales teams.

This is a unique opportunity to closely support the EMEA Sales teams while learning about the rest of our market leading business and our clients.

Responsibilities:

Sales Support

Organisation of client meetings and due diligence visits
Communication and support to sales teams on new products, changes to product range etc.
Recording and maintaining prospects, product Interests and opportunities In Man Edge
Resolution of operational and product queries
Correct allocation of all Inflows for sates teams and intermediaries
Input as required for all projects Impacting Sales Teams
Support with Communications, Marketing and Client Events as required

Intermediary Support

Implementation of new Commercial Agreements (Intermediary, Rebate, Platform agreements etc.)
Ongoing maintenance of Commercial Agreements and resolution of any queries on same
Provision of fund marketing material as required
Resolution of operational and product queries
Communication and support to Intermediary network on new products, changes to product range etc.
Organisation of bespoke reporting arrangements as required

Transaction Support

Provision of fund dealing documentation as required
Management of VIP/Complex Investor Transactions with relevant TPA Management of Deal Exception/Special Deal arrangements
Assist with the opening and closing of funds
Escalation point for Sales and Intermediaries in relation to any TPA service issues including assistance with error resolution as necessary

Team Subject Matter Expert

Act as team SME in relation to performance reporting and portfolio management interaction with regards to the required entity and structured products
Act as team SME in relation to Commercial Agreements
Assist other team members as necessary with these areas
Key Skills & Experience:
Degree educated preferably with some relevant Industry qualifications (IMC etc.)
Preferably with an asset management background. This role would suit someone who has knowledge of how funds are marketed to EMEA clients
Understanding and experience with client onboarding, agreements and general client services would be beneficial
Excellent written and verbal communication skills
Effective time management and organisational skills
Ability to work in a fastpaced entrepreneurial environment
European languages beneficia

Our Culture, Values and Benefits at Man
Man Group supports many charities, and global initiatives. We support professional training and development, and requests for flexible or part-time working.

Employees are also offered two 'Mankind' days of paid leave per year as part of the Man CharitableTrust's community volunteering programme.

We offer comprehensive, firm-wide employee benefits including competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave.

Additional benefits are tailored to localmarkets and may include private medical coverage, discounted gym membership and wellbeing programmes.