Business Support Officer - London, United Kingdom - Peabody

Peabody

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

What we're looking for:

Qualification minimum of A level or/and NVQ3
(Essential):
Experience in customer service, proving good communication skills
(Essential):
Experience working in social housing
(Essential):
Experience working and communicating in complaints, escalated or disrepair cases
(Desirable):
Experience of working in a similar role
(Desirable)

If you do, this role is perfect for you Here at Peabody, we have an opportunity for a Business Support Officer (Surveying) - 12 months FTC on a Temporary basis at our Westminster Bridge Road in South East London.

A bit about the role:

As a Business Support Officer (Surveying) - 12 months FTC, some of the key results for the role include:

Departmental Responsibilities:

To ensure the provision of excellent customer service and experience to all stakeholders to maximise customer satisfaction.
To develop and maintain relationships with internal and external stakeholders to support our customers.
To advise and support our customers in resolving their queries and issues, ensuring that their expectations are managed and proactive resolutions are identified.
To update and maintain systems/ records to ensure that information/data is kept up to date and accurate and that KPI's are met.
To follow Peabody Health and Safety policies and procedures to ensure, as far as is practicable, your own safety and that of others in the workplace. You may be required to undertake specific Health and Safety roles such as Fire Warden or First Aider as part of your duties.
To undertake any other reasonable duties as required by the Heads of Service or their nominees, which may include working outside normal working hours

Specific Responsibilities:

To provide relevant support to the various teams within the service.
To deal with routine enquires from external agencies, internal customers and stakeholders in a professional manner within preagreed departmental and company timeframes.
Support the Peabody Complaints Team in the investigation, management and response to complaints from customers.
Manage enquires and requests for service via the telephone, computer and all other means of communication that come from internal and external customers.
Support the teams with preparing project programmes using Microsoft Project, Microsoft Excel to track projects from inception to the end of the Defects Liability period. This shall include management of the supply chain and programme to ensure continuous work flow.
Ensure our customers are regularly and clearly communicated with, kept uptodate on progress and their expectations managed.
Monitoring progress of works with special emphasis on works in progress liaising with the supply chain to ensure works are completed in target, raising works orders for the supply chain, monitor outcomes and completion targets.
To work in collaboration with other departments to ensure that a seamless service is delivered to Clients and that key performance indicators are met.
To liaise with both internal and external stakeholders, to coordinate programmes of repair work and improvements.
To set up and maintain any databases, spreadsheets and systems as required.
To arrange meetings and training seminars, confirming dates, venues and attendance as necessary, preparing meeting rooms and organising any required equipment, collating papers for distribution, ordering and / or providing refreshments, and taking minutes when requested.
To ensure suitable filing and recording systems are in place, and that information is accessible for all.
To collect the department's post during the day and to scan and distribute each item of mail to relevant staff as quickly and as accurately as possible. To arrange the dispatch of items by recorded delivery or by courier as requested.
Promote good office and IT 'housekeeping' throughout the department, ensuring the office environment is clean, tidy and clutter free.
To prepare reports using Microsoft and other databases as well as written text.
To ensure that invoices are processed in an efficient and timely manner and that accurate recording of such payments takes place.

A bit about us:

Peabody are one of the largest housing associations in the UK, and we'll be even bigger when our merger with Catalyst is complete in April 2023.

Our mission is to help people flourish and an important part of this is to ensure that our organisation reflects the wider communities we serve.

We want to attract recruit and retain a diverse, inclusive and creative workforce to give us the best opportunity to meet the diverse needs of our residents and customers.

Here just a few of the benefits for working at Peabody:

Flexible and hybrid working
30 days' annual holiday plus bank holidays
Competitive salaries that are benchmarked regularly against current market rates
Two additional paid volunteering days each year
Flexible b