Head of Neighbourhoods - Hampshire, United Kingdom - VIVID

Description

VIVID is one of the largest developers of new homes amongst housing associations in England, having built over 1,500 last year.

This is an exciting opportunity to join VIVID as their Head of Neighbourhood Services.

This newly created post reports to the Customer Services Director, and will be responsible for the leadership and performance of our Neighbourhood and Tenancy Support teams.

VIVID is undergoing a transformation period and significantly investing in its systems and digital offer.

The successful Head of Neighbourhood Services will be unashamedly customer-centric and commercially driven with a strong grasp on the utilisation of data to make business-critical decisions, and improve processes to drive customer satisfaction.

Neighbourhoods, anti-social behaviour and enforcement, leasehold and service charge services and tenancy support.

Lead the development of the neighbourhood and tenancy support services in response to the needs of individuals, communities and the changing environment.

Delivering proactive and responsive services at a local level, with empowered teams who are a key conduit for VIVID's customers as the organisation seeks to enhance customer influence throughout VIVID.

Collaborative approach to improve customer's satisfaction with their home and communities, embedding a continuous improvement environment to ensure efficiency and effectiveness.

Play a key role in VIVID's senior leadership team and Operations senior leadership team, making a significant personal contribution to the success of the business.

VIVID is looking to appoint a senior leader who has the following attributes:

Robust understanding of leasehold management and service charges.

A sound understanding of and experience held in a high level role within the social housing environment, including regulation and emerging government policy.

Experience of leading major organisational-wide change projects.
Ability to travel between Basingstoke and Portsmouth offices as required.

30 days holiday + bank, sell up to 10 days.
~ Private medical insurance.
~ Performance related bonus up to 10% of salary.
~ Life assurance x3 salary.
~ Healthcare cash plan.
~ Salary sacrifice electric car scheme.
~ Generous salary sacrifice pension matched up to 10%.
~ A real sense of work/life balance where we promote flexible working and an agile culture.