Residential Head Concierge - London, United Kingdom - Savills Management Resources

Savills Management Resources

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Purpose of the Role
A head concierge to lead the concierge team to deliver excellent levels of customer service to our residential development.

To be responsible for supporting the team across 5 sites within the Hyde Park Estate and to provide a welcoming, safe and well-maintained environment.

You will oversee the concierge team of 38 and will ensure that they meet their responsibilities.

We are looking for either a Senior Concierge looking to step up or a current Head Concierge, from either a residential or hospitality background.

Key Responsibilities

Supporting the day and night team and leading by example to welcome clients and residents as 'front of house'
Acting as the first point of reference for visitors, contractors and others who need assistance or information about Savills services and the development
Confidence in Health and Safety Procedures, including lone working and fire safety
Overseeing parcel and key handling processes on behalf of leaseholders, tenants and management
Assist local police and management in the provision of CCTV footage for the purposes of crime prevention and resident safety and security
Reporting health & safety incidents or hazards to management in a timely manner, and taking immediate action to minimise risk of injury to persons
Manage resident complaints in relation to noise or other nuisance or suspected lease breaches, notifying management where necessary
Assist management in issuing communications to residents about matters that affect them
Maintain inventory and stock of supplies for the effective management of the concierge desk and services
Working closely with the Portfolio Operations Manager and site management on reviewing and creating standard operation procedures for the concierge team
Managing sickness and poor performance within the team
Demonstrating the Savills Values, leading by example to improve performance within the team
Any other duties outlined by your line or site management
The role will require to work some weekends and late evening hours from time to time to interact with all team members
The role is London area based and will require you to travel between 33 Margaret Street and 15 Finsbury Circus when required by the line management.

Skills, Knowledge and Experience

Proven experience as deputy or head concierge, ideally within the property management industry
Professional attitude to service provision
Ability to resolve complaints effectively and within procedures
Ability to work as an individual and part of a team
Proficiency in spoken and written English.
Excellent communication and influencing skills
Familiar with Microsoft Office Applications such as Excel, Word and Outlook
Polite, courteous and confident, with a great deal of patience
Ability in multitasking, time management and managing conflicting priorities
Aptitude in resolving issues with a customerfocused orientation
A demonstratable strong experience of working with the public, ideally in a service related, customer facing capacity

Desirable: