Box Office Casual - Cardiff, United Kingdom - Trafalgar Entertainment

Trafalgar Entertainment

Verified Company

Cardiff, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB DETAILS:

***
Job reference
REQ00576

Date posted
22/05/2023

Application closing date
07/06/2023

Location
Cardiff

Salary

Package

Contractual hours
0

Basis
Casual

Job category/type

Job description

Report to:
Box Office Manager / Assistant Box Office Manager

Member of:
The Box Office Team

Trafalgar Theatres connects people through creative, innovative experiences by providing inspiring entertainment for everyone for life.

We are now recruiting for a

Box Office Assistant to join our team on a casual basis. Shifts are flexible and variable that include evenings, weekends, and holidays.

New Theatre Cardiff is an exciting, fastpaced environment with a variety of shows, plays, music and comedy, as well as some community events.

About the role:

To generate income through ticket sales and positively promote New Theatre Cardiff; a Trafalgar Theatres Company. To be part of a customer facing team, providing a friendly and helpful welcome on behalf of the company to all customers and visiting companies.

Duties to include

To operate and assist with ticket sales and provide an efficient and seamless booking service to our customers.
Effective use and maintenance of our ticketing database and systems.
You will operate the telephones and work on our front desk to promote our shows, upsell our tickets and build a lasting relationship with our customers. Being confident on the telephone and demonstrating active listening to ensure we engage our audiences with our variety of shows throughout our busy season. You will also assist with general enquiries and customer feedback.
Full training on our ticketing system will be provided. Previous experience in an arts/entertainment setting would be adventatious.
You will be provided with an opportunity to develop within your role and within the wider company.

This is not an exhaustive list of duties.

From time to time you may be required to undertake alternative or additional duties which will commensurate your skills, experience, and capabilities.

About you / Requirements

Creativity,

Collaboration,

Excellence

Respect.

Key attributes

Passion for theatre and live entertainment
An exceptional eye for detail in written, numeracy and verbal communication
Willingness to learn new skills.
Ability to work well within a diverse team underpinned with respect.
Strong communication and listening skills when dealing with colleagues, members of the public, key stakeholders and industry colleagues.
Understanding of Health and Safety in the workplace
Ability to work effectively during busy times and to take direction.

Your Experience

Provide excellent customer service and can effectively deal with criticisms and complaints
Flexible to adapt to the business needs and work calmly under pressure
Previous experience working in theatre or an entertainment venue
Knowledge of ticketing systems

Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees