Customer Service Advisor - Bishop Auckland, United Kingdom - CA Group Ltd

CA Group Ltd
CA Group Ltd
Verified Company
Bishop Auckland, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

This is a fast-paced job role, where the Customer Service Advisor will effectively handle customer orders, as well as dealing with complaints and issues.


Job Summary / Key Responsibilities:


  • Work closely with the sales and production teams to improve the customer experience.
  • Provide support to, and deputise for, the 'order coordination' process to improve overall effectiveness.
  • Ensure all EPICOR data entry is accurate and completed within the required timescales.
  • Be responsible for any order changes from original order receipt.
  • Ensure any date changes and order confirmations are provided to customers.
  • Review customer requirements and execute plans to achieve OTIF performance criteria.
  • Provide feedback to customers where OTIF isn't possible due to production issues.
  • Where necessary provide support to the order processing team during high workload periods.
  • Provide continued support to the 'Transport Issue Log' process by resolving issues.
  • Improving service offering innovating and evolving systems, processes & procedures.
  • Knowledge share good practice within and between teams through proactive, positive contact.
  • Grow technical knowledge by attending educational theory and practical workshops and regularly review technical literature.
  • Ensure all work complies with the CA Group QMS system.

Knowledge, Skills & Experience:


  • The ability to work at speed whilst maintaining attention to detail.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills.
  • Patience and the ability to remain calm in stressful situations.
  • Sales and persuasive skills.

Job Types:
Full-time, Permanent


Benefits:


  • Company pension

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Bishop Auckland: reliably commute or plan to relocate before starting work (required)

Experience:


  • Customer service: 1 year (required)

Work Location:
In person
More jobs from CA Group Ltd
See all jobs of CA Group Ltd