Customer Service Advisor - Lichfield, United Kingdom - Wiltshire Farm Foods
Description
Responsibilities:
The role will consist of office-based work as part of a small team, with a strong focus on taking inbound calls and making outbound calls to acquire and retain customers.
Assist customers with inquiries, account questions, and troubleshooting.
Handle customer complaints with empathy and professionalism.
Assisting with field marketing activities such as demonstrations, exhibitions and leaflet drops.
Distributing of promotional literature as required and communicating details of new products or promotions to customers.
You need to be flexible and willing to learn all roles within the company as you may be required to cover other roles when others are absent.
You may be required to pick orders in the freezer.
The ultimate goal is to provide a service to our customers that exceeds expectations while at the same time continuously improving efficiencies.
Essential requirements:
Strong communication skills
Use of computers
Evidence of commitment and stability
Good Attendance and timekeeping
Flexibility
Secondary Education
Full UK Driving License
Willingness to carry out a CRB check
Desirable:
Experience within customer service
Health and Safety Training
Marketing Experience
Salary:
£10.50 per hour
Expected hours: 37 per week
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Lichfield: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location:
In person
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