Arrears Officer - Wimborne, United Kingdom - Bond Williams

Bond Williams

Verified Company

Wimborne, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Arrears Officer - Wimborne - £Competitive Salary

An Arrears Officer is required for our client based in Wimborne where you will be responsible for supporting customers who are in financial difficulty due to arrears on their accounts, and identifying vulnerable accounts to maintain payments.

You will needto understand customers needs and find appropriate payment solutions to support them.

Main responsibilities:

Support customers part of the company with account arrears and finding the best solution for repayments
Ensure that the appropriate policies and procedures are followed
Deal with the repossession process when needed by instructing and liaising with third parties
Ensure all communications with customers are kept to regulatory standards and abide by company guidelines
Identify accounts in arrears in a timely manner and ensure these are reported to the relevant persons
Ensure all arrears accounts are recorded accurately and if necessary, present the case history to the credit committee
Prepare all monthly reports relating to arrears
Maintain continuous knowledge and awareness of industry, legal and regulatory developments impacting arrears management
Use effective listening and questioning skills to identify potential risks and provide reassurance and support to the customer whilst working within the guidelines and requirements of the FCA

Skills & Experience required:

Experience dealing with account arrears within financial services
Ability to communicate effectively regarding challenging situations
Excellent time management skills and able to make decisions effectively when required
Strong negotiation and problem solving skills
Aware of regulations and policies relating to the FCA and Treating Customers Fairly
Working knowledge of Word & Excel

This role can be offered as hybrid, remote or office based working.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency