Operational & Technical Manager - Stevenage, Hertfordshire, United Kingdom - SCC

Description

We are actively building diverse teams and welcome applications from everyone.
Stevenage (SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type:
Permanent, full time

Salary Package:
Competitive plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
30 pm, Monday - Friday, with some flexibility around working hours
Hybrid working & core hours in line with role requirements
Career development and life-long learning opportunities

To lead and manage the day to day activities of the Technical Services, Client Application Management and Incident Management Teams.

The teams perform 2 nd and 3 rd line support for incidents and requests for the front office components in a highly secure network.

Performance management and appraisals to be conducted for the team; Maintain a high degree of customer service for all support queries, adhering to all service management principles .

Track, record and actively monitor a customer technical risk log across all Customer IT solutions in order to recommend service improvements and drive forward the best solution and service for the customer.

Assist the team in troubleshooting and escalating any issues related to desk-side support, imaging or packaging.
Able to produce detailed reporting both ad-hoc and regularly
Ability to build and maintain strong relationships with customers and senior stakeholders
Good technical knowledge across multiple domains, this includes Microsoft Active Directory, SCCM, ITSM Tools
Resource Management skills

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences.

We are a business where innovation is greater as we combine unique ideas, people and disciplines. SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment.

No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC -
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