Customer Service Assistant - Kettering, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Kettering, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Customer service assistant

Kettering NN14
My client based in Kettering North business park, are looking to recruit a full time customer service assistant to join their busy team

Working within the fast paced publishing industry, dealing both with print and online publishing, you would be the first contact point pre and after sales

Key responsibilities include:

Providing technical support and onboarding support for our online digital products
Responding to a variety of customer queries within service level timeframes
Administrative and operational activities associated with order processing
Identifying and recommend continuous improvement opportunities
Processing customer orders efficiently and to a high degree of accuracy

This role operates on a working pattern on a full-time basis of 35 hours per week between the hours of 08:00 - 18:00 e.g.

8am to 4pm, 10am to 6pm.

We operate a hybrid working policy that requires a minimum of 2 days per week in the Kettering office.

You will have:

A strong focus and an understanding of the importance of quality customer service
Some customer service experience is desirable
An aptitude for attention to detail
Experience troubleshooting issues

Benefits: