- Educated to GCSE Grade C/4 English and Maths or above or equivalent qualification/experience
- ECDL Parts I and II
- Customer Care Training
- IT literate
- Good written and verbal communication skills.
- Effective interpersonal skills
- Demonstrate a tactful understanding when dealing with a variety of people and situations
- Ability to work under pressure
- Previous NHS experience.
- Wheelchair knowledge Disability Awareness
- ECDL Training (ongoing or completed).
- Internal Computer Systems
- Ability to prioritise work
- Ability to work on own initiative
- Ability to work as part of a team
- Excellent interpersonal and communication skills
- Methodical working procedures
- Understanding of need for patient confidentiality
Wheelchair Service Admin Officer - Sheffield, United Kingdom - Sheffield Teaching Hospitals NHS Foundation Trust
Description
Job summary
An exciting opportunity has arisen to be part of the administration team in The Wheelchair Service Team. The team is responsible for the assessment and provision of standard wheelchairs and special seating. The service operates from the Mobility and Specialised Rehabilitation Centre (M&SRC) and is part of the Specialised Rehabilitation Services (SRS) directorate.
The Wheelchair Service Officer role within the Wheelchair Service is varied and challenging. It involves interacting with patients over the telephone and face to face, understanding patient's needs and learning about new equipment being prescribed to patients.
The job also involves a wide range of administration duties including recording and maintaining information on the Wheelchair Service database.
You will be responsible for prescribing standard chairs; triaging referrals; arranging the supply, repair, modification and collection of equipment; action requests for home visits and checking invoices. You will also liaise with patients about Personal Wheelchair Budgets and how they can access these.
Main duties of the job
The purpose of the role is to provide administrative support to the Wheelchair Services Team. Tasks will include prescribing standard wheelchairs, providing patients with information regarding Personal Wheelchair Budgets and other general admin duties. This also involves liaising with suppliers and approved repairers as well as with patients, both face-to-face and over the telephone.
You will be expected to support provision of the highest standard of care to all patients and contribute to the overall efficiency and development of the service.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job descriptionJob responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person SpecificationQualifications
Essential
Desirable
Experience
Essential
Desirable
Further Training
Essential
Special Skills/Aptitudes
Essential