Mercedes-benz Customer Service Executive - Peterborough, United Kingdom - Intercounty Truck & Van Ltd

Intercounty Truck & Van Ltd
Intercounty Truck & Van Ltd
Verified Company
Peterborough, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Intercounty Truck & Van Ltd has been a successul Mercedes-Benz franchise for 20 years, covering Northamptonshire, Cambridgeshire, Buckinghamshire and Bedfordshire with dedicated commercial vehicle dealerships to support our customer base.


Our technicians, sales teams and back office support all share the same goal; to deliver an unrivalled customer experience, adding value through our products and services.

Whether you run a single van or hundreds of trucks, Intercounty has the expertise across a diverse customer portfolio to offer the best service.

We currently have a position for a Customer Executive at our Peterborough Depot.

  • As a Customer Executive, you are an integral part of the Service Team.
  • Your role is to be the professional 'manager' of the customeroriented service process.
  • You are in direct contact with the customer and you are the skilled interface between them and the workshop, to deliver our customer promise.
  • You have a significant impact on customer satisfaction and make a considerable contribution to the success of the aftersales operation.
  • You are able to provide information on Mercedes-Benz Trucks services and products and respond to queries about servicerelated topics.

Responsibilities

  • Active review of planned work to ensure customer readiness.
  • Checkin of vehicle, including reviewing customer and vehicle data for completeness.
  • Confirm the key customer contact and preferred communication method.
  • Establish scope of repair and maintenance, gaining customer approval where required.
  • Ensure that a visual inspection is performed and an automatic quicktest to establish the status of the vehicle.
  • Explain and handover the Workshop Order to the Workshop Controller.
  • Monitor the repair status and clarify additional repair services.
  • Create basic cost estimates and invoices, including updates of Digital Service Records.
  • Provide proactive customer updates using the preferred communication method.
  • Coordinate the pickup date, time, method and location with the customer.
  • Return the vehicle to the customer, including explanation of work carried out.
  • Ownership of job packs and associated documentation.

Desired Experience

  • Experience working in an operational service industry involving high customer expectations.
  • Customer facing experience
  • Experience in customer contact and customer support.
  • Experience in an automotive or comparable role within the service sector.
  • Basic business knowledge
  • Interest in cars/trucks/automotive useful but not essential
  • Good computer skills as well as general business knowledge.

Job Types:
Full-time, Permanent


Salary:
£23,000.00-£26,000.00 per year


Benefits:


  • Company pension
  • Cycle to work scheme
  • Life insurance
  • Onsite parking
  • Wellness programme

Schedule:

  • Monday to Friday

Work Location:
One location
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