Service Advisor - Boston, United Kingdom - Intercounty Truck & Van Ltd

Intercounty Truck & Van Ltd Boston, United Kingdom

2 weeks ago

Permanent, Full time

Description

Service Advisor - Boston k

Intercounty Mercedes Truck & Van are looking for an experienced Service Advisor to work for our busy dealership based in Boston

Intercounty Truck & Van Ltd has been a successfull Mercedes-Benz franchise for 20 years, covering Northamptonshire, Cambridgeshire, Buckinghamshire and Bedfordshire with dedicated commercial vehicle dealerships to support our customer base.

Our technicians, sales teams and back office support all share the same goal; to deliver an unrivalled customer experience, adding value through our products and services.

Whether you run a single van or hundreds of trucks, Intercounty has the expertise across a diverse customer portfolio to offer the best service.

As the Service Advisor, you will be responsible for:

Greeting customers in a friendly, professional, and courteous manner
Checking in vehicles, including entering customer and vehicle information on internal software
Creating quotations for customer on repairs and works, ensuring the customer is happy
Arranging vehicle pick up date, time method and location with the customer
Monitoring repair and works status, keeping the customer up to date
Explaining and handing over the repair and work details to the workshop team
Performing visual inspections of vehicles before and after any works conducted
To undertake general administrative duties to ensure the smooth flow of work within the Customer Service and Workshop teams

As the Service Advisor, you will have the following:

Experience in the automotive sector desirable
Experience in a customer contact and customer support position
General IT Skills including Microsoft Office Applications
Excellent communication and interpersonal skills
Enjoy working in a team environment

Benefits:
Company pension
Cycle to work scheme
Life insurance
Wellness programme
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