Sabah Hayat

An experienced administrator and customer service operator who intends to progress a career for further opportunities to establish new areas of work in any department that include in customer service, production, warehouse, admin, sales or any other field.

28/09/2020 to 04/01/2021 (Manpower-Agency) Customer Service & Sales Advisor (Full-time) Whirlpool UK Appliances Ltd. 24/06/2021 to 25/03/2022 Customer Service & Sales Advisor (Full-time) Whirlpool UK Appliances Ltd. Peterborough. (In-bound Contact Centre/telecommunication) Worked in a homebased position department who offer various types and sizes of kitchen appliances to hit customer’s expectation and targets in a inbound call centre duties included: ● Worked in the service department to book customer’s appointments for repair on kitchen appliances with engineers and gave ETA’s to customers for parts order. Took part in team meetings when needed on online google hangout and chats. ● Elaborated ideas and worked as part of a team in a large inbound contact centre. ● Worked with switchboard to make sure customer calls were taken care of by transferring them to the right departments to raise and resolve. Offered great customer care by maintaining contant contact with customers with fully trainned engineers. Offered solutions to help customers manage, maintain and service their appliances with the 24/7 service. Departments ranged from logistics, 28 day warranty, charagebales, repair booking, product advice, new appliances, home delivery, creating a claim for the customer. Understood the fault of the product and arranged their appointment with engineers to fix the issue of kitchen appliances. Adviced on using a manual, created care plans for product insurance setted up accounts for service use for customers. ● Exceeded sales targets with strong sales skills and making sure customer’s interests came first. Sold parts and kitchen products to customers and logged in complaints and dealt with disputes. Worked with other team members to learn and share ideas. ● Transferred calls to the right department when needed for customers. ● Ordered and raised parts on the CRM system and processed the appliance's part in the post when customers needed to purchase them. ● Handled insurance, customer care plans and validated their warranty on appliances for their use. ● Understood customer’s perspective and built strong rapport and demonstrated empathy when needed through excellent communication skills. Dealt with instragram and whatsapp service for customers and gave full advice on how to use the service. ● Multi-tasked to hit multiple targets whilst being resilient and showed great team spirit. 29/04/2020 to 03/12/2021, Production Operative (Part-time) Taylor Martin Recruitment Agency, Peterborough. Working with various TMR's clients (Tesco and Asda's supply chain line) as a production operative role days shift in 3 different flowers sites and salads on the production line making bouquets of flowers and packaging food for salads for their large clients, duties included: ● Worked in the label room, checked label forms, handed out label boxes to production lines. Quality checked on food using fast speed and accuracy. ● Prepared flowers for the production line includes trimmed, removed outer packaging. ● Ensured checks are in line with product specification. 18/07/2018 to 16/10/2019. Business Support Assistant, (Full-time) Peterborough City Council. Duties included: ● Processed invoices, liaised with BSO's with regards to payment and amounts. ● Scanned and attached children's social care services (CSC) referrals. ● Collected, date stamped and distributed CSC incoming post to teams for processing. ● Monitored emails system for important correspondence. ● Scanned and attached interpreter FTF sheets for CSC finance and maintained records. ● Processed CAPITA invoice sheets and scanned invoices onto a system. ● Used excel spreadsheet to create log sheets, input statistical data and make journal entries. 31/07/2017 to 22/03/2018 (Full-time) Assistant Administrator, CPFT NHS Foundation Trust, Peterborough and Cambridgeshire. Duties involved: ● Processed referrals for busy specialist services around district nurses, mental health clinicians and therapists. Other duties involved are highlighted below. ● Booked patient appointments, took messages and word processed. Added patients onto the correct waiting list with an 18-week clock start as well as triaging closed appointments of clinics. ● Scanned, photocopied, typed letters, post, archived files, document filing and ensured that relevant records are accessible and organised. ● Was responsible for daily maintenance and reporting concerns and incidents to the line manager as required. ● Provided cover as directed by the line manager for colleagues in their absence and assisted in their workloads as required. ● Answered service users phone calls, for appointments and cancellations. 11/10/2008 to 16/09/2019 - 11 years achievement (Part-time) Cashier, Wm Morrison Supermarket, Peterborough. ● Worked in various departments in bakery, warehouse, deli, shop floor and cafe. ● Served customers on checkouts tills, handling cash and receipts. ● Provided excellent customer service.

Oct 2012 – May 2016 - Nottingham Trent University - BA (Hons) Product Design, 2:2 Degree Overall. 1st year result – 2:1 Modules (2) Design Practice and Design Studies. Final year dissertation on ‘Over consumption and its effects on the health of consumers.' Sep 2007 – June 2010 - The Voyager School, Peterborough A levels: Double Applied Arts (BB), AS Sociology (B), AS Health and Social Care (C). GCSEs: English Language (C), Maths (C) BTEC 1st Diploma in Health and Social Care (Distinction). Sep 2002 – June 2007 - Bretton Woods Community School, Peterborough GCSEs: 10 subjects’ grades A-C including English Literature (C) Urdu Language (C).