Nathan Pinnock

Experienced sales professional with over ten years of success in eCommerce, Travel and Tourism sectors. A proven track record of overachieving sales targets, generating £250k in annual billing compared to a target of £200k while working at EyeEm (Talenthouse). Skilled in team leadership, providing guidance and training to new starters, including onboarding and CRM systems training. Available for interview immediately and able to start within two weeks' notice.

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Amaze Software Inc.  
Partnerships Manager  
April 2023 – Present  
Key Accomplishments and Responsibilities: 

Relationship Building: Nurtured enduring agency relationships, acting as the primary point of contact. Leveraged insights into creators' journeys to establish trust and unlock their full potential. 

Strategic Growth: identified untapped potential within existing accounts, collaborating with internal teams to strategise and drive growth. Contributed to increased Gross Merchandise Volume (GMV) and account expansion. 

Technical Communication: Effectively communicated Spring with Amaze platform capabilities to creators and agencies, bridging innovation with practical application. 

Cross-Functional Collaboration: Served as a liaison between agencies and internal teams, ensuring seamless collaboration across departments for impactful growth initiatives. 

Operational Excellence: Maintained superior service standards, consistently achieving operational excellence and offering valuable strategic insights. 

Executive Engagement: Prepared and delivered impactful presentations to internal and external stakeholders, including C-suite executives, conveying complex information with clarity. 

Metrics Analysis: Forecasted, tracked, and analysed key account metrics (GMV, unit sales) in regular detailed reports for weekly, monthly, and quarterly business insights. 

Talenthouse AG   

Brand Partnership Manager 

Aug 2021 – April 2023   

As EyeEm’s by Talenthouses UK Enterprise Sales Manager for Brand Partnerships, I led the growth of the UK Enterprise sales team and proactively sought new business opportunities across Europe, exceeding revenue targets. 

My responsibilities included developing and implementing lead generation strategies, optimizing them on a monthly basis, and creating effective templates and sequences. I built strong relationships with customers from initial sale through to their lifetime as a client with Talenthouse, delivering success and driving account retention and growth in the UK. 

To achieve our quarterly targets, I acted as the first point of contact for prospective customers, prospecting both cold and warm leads through email and call campaigns, and qualifying leads for the Business Development team. I managed and developed a personal lead pipeline and worked closely with the Development team from lead qualification through to deal close. 

In addition to my sales responsibilities, I participated in regular sales meetings and sales training sessions to stay up to date with industry trends and best practices. 

Clarity Stack 

Sales Executive  

May 2020 - Jul 2021 

Conducting outbound telephone calls and following up on leads to generate sales. 

Taking payments from customers and issuing invoices. 

Completing a minimum of 100 calls per day. 

Utilizing various communication channels such as emails and live chat to convert leads within an agreed Service Level Agreement (SLA). 

Updating the customer database and ensuring its accuracy. 

Holding daily calls with decision-makers and providing daily updates on sales deals within our system. 

St John Ambulance 

Sales Executive 

Nov 2019 - May 2020 

Proactively contacted businesses to renew their first aid certificates, ensuring legal requirements were met and customers remained compliant. 

Effectively managed first aid accounts for businesses, overseeing renewals and timely ordering of new equipment. 

Streamlined administrative processes, including monitoring accounts for outstanding balances and responding promptly to customer inquiries. 

Consistently met targets and KPIs through successful outbound calling campaigns and exceptional customer service. 

Maintained up-to-date knowledge of first aid regulations and guidelines to effectively advise and support customers. 

Collaborated with colleagues to identify opportunities for improvement and enhance customer experience. 

Utilized strong organizational and time management skills to balance outbound calling, email management, and administrative tasks. 

Thomas Cook  

Accounts Advisor, Events Executive, and Sales Consultant 

Nov 2015 – Nov 2019 

Managed inbound and outbound calls, enquiries, complaints, and escalations for a 50/50 split of phone handling and administrative/operational functions. 

Processed and reconciled data, overseeing payment and direct debit processes, analysing and resolving data quality issues. 

Provided support, advice, and guidance to retail stores over the live chat system, meeting daily targets under pressure to complete important administrative processes and handle high call volumes. 

Played a key part in the operations team for Thomas Cook's TWSTD Festival, managing event bookings, customer liaison, and on-site operations. 

Created bookings, processed payments, recorded data, managed customer communications, and generated sales from new and existing customers for the TWSTD Festival. 

Handled customer complaints, dealt with rooming changes, managed guest services operations, and ensured effective check-in procedures for customers and artists on-site. 

Adhered to internal processes/procedures for system and financial management, providing constructive feedback to internal teams from key agents. 

Managed inbound sales and service calls, liaising with commercial and operations teams, invoicing and taking payments, and achieving set KPIs around sales and service. 

Demonstrated the ability to quickly build rapport with internal and external partners, make strong recommendations, and react to changes within the travel and sport industry. 

Maintained PCI compliance, holding monthly performance updates with team leader, and managed personal sales conversion and service delivery. 

PRS For Music  

Contact Centre Consultant 

May 2015 – Nov 2015 

Responsible for delivering high-quality service to both internal and external customers 

Ensured accurate music usage was recorded for all licenses issued. 

Provided support to clients and account managed where necessary, while proactively maximizing on every opportunity to achieve set service and sales targets 

Handled complaints and issues in accordance with PPS values and within the group's SLA for complaint escalation and resolution 

Dealt with queries efficiently and responding to letters and emails in a timely manner to achieve set SLAs 

Delivered ad-hoc projects to the required standard in the correct timescales and proactively sold the benefits of PRS for Music's repertoire to customers 

Business Administration Level 2 (Apprenticeship)