Tania Mehar

Diligent and empathetic professional with two years of experience serving as an Ombudsman. I hold a wealth of experience in conflict resolution, mediation and impartial investigation. Adept at researching and interpreting relevant laws and regulations, ensuring a comprehensive understanding of the legal landscape. Proven track record of building trust amongst stakeholders and clients, implementing effective grievance handling mechanisms to ensure equitable outcomes. I come with an abundance of experience managing a caseload, excellent written and verbal communication skills, such as the ability to correspond with third parties, clients, and stakeholders through email, phone, or in-person contact. Additionally, I have developed both my teamwork skills and independent research skills in my previous role as an Ombudsman. 

Dispute Resolution Ombudsman/The Furniture and Home Improvement Ombudsman - Ombudsman
- Successfully managed my own caseload of 150 cases each month
- Reviewed cases using evidence provided by both parties, as well as applying the Consumer’s Rights Act 2015
- Supported and trained the triage team and new employees
- Established strong communication skills through phone-based contact with my clients 
- Ability to manage and close cases via telephone as well as through case outcome letters
- Built and maintained working relationships with the top furniture businesses in the United
Kingdom
- Made and enforced legally binding decisions on cases
- Produced and compiled written adjudication decisions for disputes between businesses and
clients
- Worked under Service Level Agreements (SLA’s)

Dispute Resolution Ombudsman - Contact Advisor
- Reviewed and processed applications once I concluded that they were within the Ombudsman’s remit
- Answered frontline calls on behalf of the case handler and dealt with a range of consumer queries in order to streamline the Ombudsman team
- Arranged and formed Independent Inspection Reports for consumers
- Processed and compiled Subject Access Requests (SAR’s)
- Efficiently responded to phone calls, emails and messages on the Case Management System
from both consumers and businesses

University of Westminster
LLB Law – 2:1
(Adjudication and Alternative Dispute Resolution 2:1, Child Protection Law and Policy 2:1, New Legal Thinking 1st)