Customer Service Advisor - Nottingham, United Kingdom - TK Elevator UK Ltd

TK Elevator UK Ltd
TK Elevator UK Ltd
Verified Company
Nottingham, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
The company


What we expect:


Job Purpose:

Adequately supporting the company's service business by logging customer and emergency call outs and dispatching to our engineers inline with customer and company SLA's


Working hours
Monday - Thursday - 8:30am - 5pm

Friday - 8:30am - 3:45pm

No weekends


The Role

  • Log and dispatch call outs raised by customer
  • Ensure the timely recording of any safety incidents and customer complaints
  • Answer and dispatch emergency call outs
  • Providing support to the Branches with any callout related queries (including OOH queries)
  • Engage in monthly completion of Net Promoter Score Customer surveys
  • General Admin and KPI reporting

Who we are looking for:


Key Skills

  • Excellent Customer Service Skills
  • Experience working in a similar role
  • Strong organisational and people skills.
  • Positive attitude and effective communicator
  • Ability to manage many tasks and prioritise appropriately.
  • GCSE Maths and English

What we offer:


What's in it for you?


A competitive salary, 33 days holidays a year, access to a company health cash scheme (BHSF), network benefits platform and company pension.

As an equal opportunity employer, TK Elevator value diversity.
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