Support Assistant - Manchester, United Kingdom - The Riverside Group

The Riverside Group

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Project Assistant.

Contract Type:
Permanent.

Salary:
£22,998.93 per annum

Working Hours:
Full-Time 37.5 hours per week.

Working Pattern:

Core hours Monday to Friday Flexibility required to cover occasional late shifts / bank holidays / weekends and occasional cover at our sister project The Beeches in Fallowfield.

Location:
Manchester, Stopover, 8 Scarsdale Rd, Victoria Park, Manchester, M14 5PS

Why Riverside?
At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers.

For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK.

Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

Competitive pay & generous pension
28 days holidays plus bank holidays.
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits

Female only applicants
All women referred to Stopover (Victoria Park, Manchester) need to demonstrate a motivation and commitment to engage. We provide short term supported housing for 10 young women aged 16-25 considered at risk.

In our support service we work with customers towards developing independent living skills and employment during their stay.

The successful applicant will also be expected to work at our nearby sister project, The Beeches (same customer group) at times.

If you prefer to find out more please call Janet Wilkinson on

The difference you will make as Project assistant.
You will be key in the day-to-day running of one of our supported housing services. We don't run care homes, so there's no need to provide personal care. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers.

Working with people who have a range of needs, you could be doing any number of things.

From supporting customers in conversations with calls from their GP, Social Services, or Benefits teams - to dealing with the emergency services including the Police and Ambulance, when the need arises.

You'll log all incidents to make sure we have an accurate record of events. And when a customer leaves, you will clean and prepare their room, ready for the next occupant.

About you

We are looking for someone with:

Experience of working with people in a customer facing environment
An understanding of supporting vulnerable people this could include having your own lived experience of homelessness or drug or alcohol addiction

As a minimum requirement you'll need an experience of working with people in a customer facing environment Ideally, you'll also have an understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction.

Role Profile

Role requires you to:

We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to make positive choices, develop new ways of thinking and take steps towards independence, by:
Assisting in the planning and delivery of a range of personalised support and move-on plans.
Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk.
Inspiring and motivating customers to meet agreed outcomes and develop life skills.
Assisting customers with daytoday support and tenancyrelated matters.
Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them.
Signposting customers to appropriate external support services, such as food banks and other community resources.
Supporting customers to be 'tenancy ready', enabling successful move on.
Supporting customers to be financially independent through budgeting plans and maximising income.
Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals
Empowering customers to move towards selfmanagement of their medication by following Riverside's medication procedure.
Maintaining and updating clear, accurate and strengthsbased records on the appropriate digital platform.
Assisting in the promotion of customer involvement and consultation.
Assisting with the delivery of a range of group work sessions.
Support the delivery of the referral process for new customers.
Contribute to the delivery of a housing management service, including income collection and providing customers with tenancyrelated support.
Work with customers to maintain a safe environment, including reporting any repairs or he