Care Navigator - Nottingham, United Kingdom - Torkard Hill Medical Centre
1 month ago
Description
Administration To have a thorough knowledge of all Practice procedures To work in accordance of written protocols Care Navigator Receiving patients consulting with members of practice team Be able to cover all reception positions as necessary Explain procedures to patients i.e.
how to register, Immediate & Necessary Treatment etc Keep abreast of relevant topics and the latest guidance therefore giving patients the latest and best information Appointments Process appointment requests Deal with visits requests (see protocol)Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately Correspondence Management Scanning correspondence onto the clinical system following agreed protocols Identify the correspondence and readcode into the patient records accurately Complete correspondence management document tasks accurately and in a timely manner Action any Subject Access Requests (SARs) by using the iGPR system Working closely with the Data Quality and reception team
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