Customer Service Representative - Basingstoke, United Kingdom - Thermo Fisher Scientific

Thermo Fisher Scientific
Thermo Fisher Scientific
Verified Company
Basingstoke, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Service Representative

Basingstoke

Position Summary:
To administer, process and fulfil customer orders in line with processes and procedures and to agreed service level agreements.

To act as a point of contact for the customer, including the resolution of customer enquiries and complaints and to keep the customer informed of any issues affecting service.


Responsibilities:


  • Process customer orders, schedule agreements and prepare customer quotations to the required Service Level
  • Keeping the customer fully informed on issues affecting service
  • Liaise with other Thermo Fisher Scientific sites and freight forwarders to ensure the timely dispatch and prompt delivery of ordered items, resolve any customer complaints regarding late deliveries and damage of goods
  • Update and maintain all key customer information within SAP and other supporting systems
  • Log and resolve customer queries and complaints, whilst ensuring that departmental processes and procedures are adhered to
  • Liaise with relevant departments for stock availability, customer pricing and resolve issues whilst adhering to the regulatory requirements
  • Prepare appropriate documentation as required for customs clearance
  • Working closely with distribution and freight forwarder regarding packaging and temperature controlled solutions

Minimum Requirements/Qualifications:


  • Experience of working within a customer service environment
  • Experience of working within a team
  • Working knowledge and experience of using SAP
  • Intermediate to advance skill level of Microsoft Word and Excel
  • Highly developed organisation and problem solving skills
  • Demonstrate excellent communication skills
  • Complaint handling/conflict resolution skills

Does this sound like you?
If you have questions, please contact

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds have a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner, and safer.

  • Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status._
More jobs from Thermo Fisher Scientific
See all jobs of Thermo Fisher Scientific