Customer Service Advisor - Fawley, United Kingdom - Barna Shields Recruitment

Barna Shields Recruitment

Verified Company

Fawley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor
Monday - Friday 9-5pm - with weekend rota (1 Saturday morning in every 6-8 weeks)

£10.76 per hour 12 week temporary to permanent recruitment.

£21,000 per annum plus overtime paid at time and a half

Hybrid working after successful completion of 3-month probation period.

Our client is the UKs leading LPG Supplier, offering a range of off grid energy options for various customers and clients.

A very exciting opportunity has arisen, to join our client's team working as a Customer Service Agent.

Responsibilities:

Receive customer queries and complaints, research and resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions.
Achieve quantitative and qualitative service standard performance targets.
Be able to work and cooperate as part of a team, assisting and supporting colleagues, and other departments, when necessary.
Assist in developing processes for constant improvement for the benefit of the customer.
To stay focused and motivated with a positive attitude towards learning, growth, and change.
Be able to challenge yourself and others to make step changes in knowledge, experience, skills, and behaviour, and share knowledge of best practice.

About you:

Have excellent communication and relationship building skills and demonstrate real care about the customer through a consultative and listening approach
Have a strong sense of ownership and take pride in your work
Be well organized and able to work under pressure
Have excellent attention to detail
Have good IT systems knowledge

For more details, please call Barna Shields on

Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.

Job Type:
Temp to perm

Salary:
From £21,000.00 per year

Schedule: