Customer Service - Burnley, United Kingdom - mpeople recruitment limited

mpeople recruitment limited

Verified Company

Burnley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Representative
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Temporary Maternity Cover - 9 Months:

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Monday

Friday:

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8am - 4pm / 9am - 5pm:

Work from home / hybrid working available following successful training period:

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Salary: £10.50 per hour

Your Responsibilities:

Receiving inbound calls regarding enquiries
Acting as a pivotal point of contact for dissatisfied customers
Manage customer and colleague expectations through quality communication
Manage the timely resolution of customer concerns
Logging and updating systems with customer feedback and information adhering to GDPR and compliance
Outbound calls to customers
Monitoring and reporting discrepancies on customer account

Key Skills:

Previous experience of working in a service delivery environment is essential
Attention to detail is essential
Ability to work under pressure and act decisively
Ability to communicate with members of the public and have the ability to defuse situations
A flexible cando attitude
Excellent communicator, written and verbal
Must be efficient and organised with the ability to prioritise tasks and meet strict deadlines

Please note that Mpeople Recruitment cannot always respond to all applicants due to the volume of CV's received on a daily basis. Should you not receive a response within 5 working days please accept this as not been successful. Mpeople wish you all the best in your job search.

Job Types:
Full-time, Temporary contract

Contract length: 9 months

Salary:
£11.25 per hour

Benefits: