Customer Service Advisor - Belper, United Kingdom - Vaillant Group U.K. Ltd
Description
WORKING AT VAILLANT GROUP.TAKING CARE OF A BETTER CLIMATE.
- Printing our own 3D prototypes. And becoming more agile in every dimension of our daily work.
- Both count. Both are us.
Customer Service Advisor:
- WHAT YOU WILL DO
- Using your customer service skills, you will provide an effortless customer journey and experience through a variety of communication channels.
- You will gain an understanding of each customer's situation, spotting potential opportunities to deliver excellent customer service.
- Ensure all telephone calls are answered within our service level agreement, booking engineer visits utilising the Salesforce platform.
- Work in line with Contact Centre processes and targets to ensure a professional service is provided at all levels.
- Work closely with our customers to keep them informed and delighted with the customer service they have experienced.
- WHAT YOU BRING ALONG
- A passion for delivering excellent customer service to customers.
- You're highly approachable with good interpersonal and communication skills.
- A positive outlook, the determination to succeed and are flexible to learning new skills to support the needs of the business.
- Previous Call Centre experience is desirable.
- The ability to be motivated when working independently or as part of a team.
- WHAT WE OFFER
- We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
- For our employee's peace of mind, we provide a death in service benefit and the option of subsidised private health care.
- We are passionate about the world we live in and climate change, for this reason we offer all employees the opportunity to join the cycle to work scheme.
- On site we have a subsidised bistro which provides meal options and refreshments during the day.
- We want to help all our employees reach their career potential to support this we provide extensive training for all employees.
- We care about the health and wellbeing of our employees and have a Wellbeing programme in place to support them.
Vaillant
WORKING AT VAILLANT GROUP.
TAKING CARE OF A BETTER CLIMATE.
- Printing our own 3D prototypes. And becoming more agile in every dimension of our daily work.
- Both count. Both are us.
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