Customer Service Advisor - Belper, United Kingdom - Vaillant Group U.K. Ltd

Vaillant Group U.K. Ltd
Vaillant Group U.K. Ltd
Verified Company
Belper, United Kingdom

1 day ago

Tom O´Connor

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Tom O´Connor

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Description
WORKING AT VAILLANT GROUP.
TAKING CARE OF A BETTER CLIMATE.

  • Filling most of our leadership positions internally. And encouraging younger and older colleagues to learn from each other.
  • Both count. Both are us.

Customer Service Advisor - Priority:


  • WHAT YOU WILL DO
  • As part of the role, you will be giving exceptional service to B2B and B2C within agreed SLA's.
  • You will be working in a multiskilled environment which includes appointment booking and offering Spares support as a base line function.
  • A key requirement is to promote a positive image of Vaillant Service to all customers and colleagues.
  • Take ownership of requests through to fruition, delivering on promises made.
  • WHAT YOU BRING ALONG
  • Previous experience of delivering customer service at an exceptional level and computer literacy skills are essential for this role.
  • You are highly motivated with the ability to work well either alone or as part of a team.
  • Excellent communication skills with the ability to multitask and prioritise.
  • Selfstarting with a positive outlook, determination, and passion to succeed.
  • Demonstrate the aptitude and attitude to drive high standards and achieve targets.
  • Selfmotivating with exceptional organisational skills.


  • WHAT WE OFFER

  • We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
  • For our employee's peace of mind, we provide a death in service benefit and the option of subsidised private health care.
  • We are passionate about the world we live in and climate change, for this reason we offer all employees the opportunity to join the cycle to work scheme.
  • On site we have free a subsidised bistro which provides meal options and refreshments during the day.
  • We want to help all our employees reach their career potential to support this we provide extensive training for all employees.
  • We care about the health and wellbeing of our employees and have a Wellbeing programme in place to support them.
Amanda Smith

Vaillant

WORKING AT VAILLANT GROUP.
TAKING CARE OF A BETTER CLIMATE.

  • Filling most of our leadership positions internally. And encouraging younger and older colleagues to learn from each other.
  • Both count. Both are us.
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