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IT Service Delivery Manager
3 weeks ago
Totum Cambridge, United Kingdom**IT Services Manager** · **Cambridge** · **£70-80,000 per annum** · Our client is recruiting a new IT Services Manager to work in their Cambridge office on a hybrid basis. · The role will be managing a team of 10, via 3 direct reports and be responsible for the ongoing service d ...
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Head of Customer Excellence and Service Delivery
3 weeks ago
University of Cambridge Cambridge, United KingdomWe are excited to appoint our first Head of Customer Excellence and Service Delivery. This pivotal role will implement and embed a coordinated customer service experience strategy for the University's finance function. We are seeking a visionary leader who is passionate about bui ...
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Head of Service Delivery
2 weeks ago
easyJet Luton Airport, United Kingdom**Head of Service Delivery · - Luton · - Hybrid** · Our People Team plays a crucial role in recruiting, retaining, and developing our talented workforce across our geographically diverse organisation. They create a thriving workplace and connect our employees to a work environmen ...
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Assistant Service Delivery Manager
3 weeks ago
National Highways Bedford, United Kingdom Full timeYour New role · National Highways have an exciting opportunity for an Assistant Service Delivery Manager to join our Lighting and Electrical Maintenance team in the East Region. · Within this role you will be supporting the Service Manager (Lighting and Electrical) with the deli ...
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Head of Service Delivery Strategy
3 weeks ago
MAG Stansted Airport, United Kingdom**Head of Service Delivery Strategy**: · **Date**:05-Apr-2023 · **Location**: London Stansted Airport, GB · **Company**:MAG · - Head of Service Delivery Strategy · - Stanstead Airport · - Permanent Role · About us: · Every year, London Stansted Airport connects over 28 million pa ...
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Delivery Service Co-ordinator
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Brakes Harlow, United KingdomGreat opportunity for a Delivery Service Co-Ordinator to join the team at our Harlow depot. Working on our day shift pattern, you will work an 9.5 hour shift between the hours of 09:00-20:30, 5 out of 6 days across Monday to Saturday. The main focus of the role is to provide supp ...
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Customer Service Delivery Driver
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Joe's Lawn Care Ltd Peterborough, United Kingdom**Fancy a stimulating outdoor role? **Of course you do · Fancy being part of a **fun, friendly team? **Who doesn't? · We are looking for someone to become a Lawn Care Hero and join our growing team (pardon the pun) to carry out lawn treatments for our lovely customers. · Here at ...
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Service Delivery Driver
2 weeks ago
Bensons for Beds Huntingdon, United Kingdom Permanent - Full timeAre you a friendly, customer focused 7.5tonne driver with experience in home deliveries and lifting heavy goods? · This is not just a driving role. You will be the face of our business, so having excellent customer service skills and the ability to lift and manoeuvre heavy items ...
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Customer Service Delivery Station Liaison
3 weeks ago
Amazon Warehouse Harlow, United Kingdom**At Amazon, we understand that work doesn't stop on the job.** · **That's why we have warehouse jobs that work for you.** · **Job title - **Customer Service Delivery Station Liaison · **Location** - DHW1 Third Avenue, Harlow CM19 5AW, United Kingdom · **Pay Rate** - £ 12.70 · ** ...
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Service Delivery Manager
1 week ago
SCC Stevenage, United Kingdom PermanentContract Type · : Permanent, full time Salary Package: Competitive base, Car allowance/company car, bonus scheme, plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year · Hours: am – pm Monday – Friday. We also offer the opportun ...
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Service Delivery Analyst
2 weeks ago
Haven Hertfordshire, United KingdomService Delivery Analyst · Location: Hemel Hempstead (Hybrid – 20% Office/ 80% Remote) · At Haven, we're on a mission to redefine theway technology solutions empower our business and customers. Our team isexpanding, and we're looking for an experienced Service Delivery Analyst t ...
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IT Service Delivery Engineer
3 days ago
Hilton Foods Huntingdon, United Kingdom Full timeAbout us: · We are a company that takes pride in our people as it is our people who are at the centre of everything that we do. · We have multi-category expertise with a focus on quality and innovation. We deliver what customers need and consumers want with expert taste and growt ...
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Service Delivery Driver
2 weeks ago
Bensons for Beds Huntingdon, Cambridgeshire, United Kingdom £34,844Service Delivery DriverAre you a friendly, customer focused 7.5tonne driver with experience in home deliveries and lifting heavy goods?This is not just a driving role. You will be the face of our business, so having excellent customer service skills and the ability to lift and ma ...
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Service Delivery Driver
6 days ago
Bensons for Beds Huntingdon, United Kingdom permanentAre you a friendly, customer focused 7.5tonne driver with experience in home deliveries and lifting heavy goods? · This is not just a driving role. You will be the face of our business, so having excellent customer service skills and the ability to lift and manoeuvre heavy items ...
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IT Service Delivery Apprentice
3 days ago
Hilton Foods Huntingdon, United Kingdom Full timeAbout us: · We are a company that takes pride in our people as it is our people who are at the centre of everything that we do. · We have multi-category expertise with a focus on quality and innovation. We deliver what customers need and consumers want with expert taste and growt ...
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Service Delivery Advisor
2 weeks ago
Prime Appointments Haverhill, United Kingdom Contract, Full timeA client of ours in the Haverhill area are recruiting a Service Delivery Advisor to join their team. This is a full-time maternity cover position for 9 months paying £25,000 - £26,500 per annum depending on experience. · Working hours are 37.5/week on a rota covering Monday to Fr ...
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Service Delivery Analyst
2 weeks ago
Vermelo RPO Peterborough, United Kingdom Full timeService Delivery Analyst · Fantastic opportunity to join a well established team within a vibrant, growing business. · This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. · Role Purpose: · Supporting ...
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Service Delivery Analyst
2 days ago
Markerstudy Group Peterborough, United Kingdom Full time · PermanentService Delivery Analyst · Fantastic opportunity to join a well established team within a vibrant, growing business. · This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. · Role Purpose: · Support ...
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Senior Service Delivery Manager
1 week ago
Mastek Croydon, Cambridgeshire, United KingdomAct as an SME across Service Management covering: Service Transition Management/Planning · Service Design Management · Business Change Readiness · Service Governance and Assurance · Service Continuity · Capacity Management · Provide on call rota cover for Major Incident Man ...
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Delivery Driver
3 weeks ago
Meridian Business Support Limited Cambridge, United Kingdom Full timeJoin one of the UK's leading distributors of electrical products and solution providers with 250+ branches nationally with a core value to develop talent & internal progression. · We are looking for a Delivery Driver to join our Cambridge Branch (CB4): · Contracted to 40 hours pe ...
Head of Customer Excellence and Service Delivery - Cambridge, United Kingdom - Pure Resourcing Solutions
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
This exciting new role of Head of Customer Excellence and Service Delivery will actively support the Director of Finance in the successful development and delivery of key aspects of a new finance target operating model (fTOM), including development of a modern and professional service delivery approach, customer account management and supporting infrastructure, service performance delivery / improvement and customer satisfaction tracking, issue resolution and underlying changes to the culture and behaviours across the function.
Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.
You will be responsible for the specific planning and execution of the Finance Transformation Programme (FTP) workstream aimed at building Finance's customer service delivery strategy, capabilities assessment, training needs and driving the culture change for putting the 'customer at the heart of the Finance Division'.
This functionality will then become an embedded, live component of the Finance Division's operating model.Role Purpose
The purpose of this new role is to develop, implement and embed a customer service experience strategy across Finance.
Proven experience of working within a large, complex organisation is essential along with change management skills, experience of developing and delivering digitally enabled customer transformation.
Call Julie for a full, detailed spec