1st & 2nd Line Service Desk Analyst - London, United Kingdom - IQ Talent Solutions

IQ Talent Solutions
IQ Talent Solutions
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

1st & 2nd Line Service Desk Analyst X2- Higher Education


The 1st & 2nd Line Service Desk Analyst will be responsible for providing 1st line and 2nd line support across university wide software, hardware and systems including, desktops, laptops and tablets with operating systems including Windows, Mac OSX, Androidand IOS based services.

1st & 2nd Line Service Desk Analyst X2- Higher Education

  • Essential Experience
  • Experience of delivering excellent customer service and demonstrate key success factors.
  • Basic knowledge of service management and ITIL processes and principles.
  • Conversant with the use and support of Audio-Visual systems associated with leaning spaces, PC hardware, Microsoft operating systems and related core software.
  • Excellent written and verbal communication skills with the ability to produce documentation that supports customers achieving support through selfservice.
1st & 2nd Line Service Desk Analyst X2- Higher Education - Desirable Experience

  • Relevant Degree and or experience of working in a similar role within the education/learning sector.
  • Experience or working knowledge of IT and Audio-Visual technologies with the ability to provide 1st line support on these.
  • Knowledge of ITIL framework.
  • Conversant with the support of MAC operating systems and hardware.
  • Experience of Microsoft Office 365 services including Teams and OneDrive


The role represents a great opportunity to join a developing service management team who are supporting a critical cloud digital transformation.

The role can grow with the individual, and you will be given an opportunity to be mentored and learn with anexperienced team to develop your experience.

Extensive learning and development opportunities and scope to climb the pay scale.


Please note that role is fixed term for 3 years and includes full permanent benefits including an excellent pensions scheme.

The role is on site in East London.
More jobs from IQ Talent Solutions
See all jobs of IQ Talent Solutions