Corporate Complaints, Learning - London, United Kingdom - Tempting Recruitment

Tempting Recruitment
Tempting Recruitment
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Tempting Recruitment are working on behalf of our client, a

local authority in the

West London region, to recruit an experienced

Corporate Complaints, Learning & Improvement Officer. If you are looking to increase your earnings for the year,


Contract: 3-6 months (Possible Extension)

Salary:
£20 p/h (Umbrella)

Start Date:
June 2023

Shift Pattern: 36 hours / Full-time 09:50am - 17:00pm

DUTIES

  • Managing deadlines for Ombudsman requests and chasing up information from services within the organisation for Ombudsman cases.
  • Managing the Ombudsman mailbox, Complaints Outlook Calendar and liaising with the Ombudsman services.
  • Reviewing and quality assuring Stage 2 complaint responses.
  • Answering team mailbox queries/providing complaints advice.
  • Responding to resident/customer complaints queries and providing updates where required.

JOB REQUIREMENTS

  • Previous experience working within a local authority or a similar organisation.
  • At least 3 years of experience within a Corporate Complaints role or equivalent.
  • Ability to respond to complainants in a sensitive and understanding manner that demonstrates empathy.
  • Must be able to produce succinct, accurate reports on complaints with some analysis and data gathering of trends.
  • Excellent customer services skills and the ability to communicate at a high level both verbally and in writing.
**If you are interested in this position, know anyone who would be interested in this position or would like to know more about this position or any other positions we are recruiting for, please contact Tyrese at Tempting Recruitment now
More jobs from Tempting Recruitment
See all jobs of Tempting Recruitment